Boston's Pizza Restaurant & Sports Bar — Restaurant in Little Rock

Order at your own RISK -- and I mean that, LITERALLY. I can't even give a rating of the food for this experience, since we never received it, but I'm sharing this review because my simple order of a single pizza led to an 8-week battle. It would have been simple enough, had somebody (anybody!) just picked up the phone when we tried to call in, but my lady and I dialed for an hour and a half to try and place the order with a staff member. The phone just rang endlessly until we gave up and decided to place an order for a large vegetarian, through the website. I don't remember the exact time, but it only 8:30 or 9, May 27th; in other words, quite a while before the restaurant's closing hour. Well, for reasons still unknown to me, the online order gets processed, but for the FOLLOWING night (May 28th)! By now we're disgusted, and we’ve certainly planned on eating dinner before the next day. So we scrounged up something, and the next morning I dialed the number on the Boston's website, recorded a message about the problem and asked for our $19.90 refund. About five days later, a "Juan" calls me, identifying himself as Boston’s general manager. He apologized for our trouble and said we'd be refunded within 24 hours. He also said we should let him know the next time we stopped in and he'd "take care of" us. Nice chat. Simple resolution.

Except...

The next day, no refund. The next and the next, and the next days all pass, too: Boston's never returns a cent. Because I'm a patient, reasonable man, maybe five days later I call the phone number "Juan" said I could use to reach him, and it rings, but it never lets me leave a message. In the next couple of days, I call it maybe half-a-dozen times, with the same result: no answer -- just like all the times we called the restaurant to order, in the first place! I even send an e-mail to the address "Juan" provided (I made sure to request contact information, in case the kind of inconvenient nonsense I wound up going through occurred). I get no response to the e-mail. Now it's about 2 weeks since the order was first screwed-up. I dial the same number listed at the Boston's website (apparently, headquarters in Texas) that I dialed before "Juan" got in touch, leave another message and wait. A couple of days later I leave a second message. No response from headquarters!

I’m only sharing all of the steps I took, because I think they prove me to be an extremely fair and decent customer, the kind that restaurants should appreciate, in contrast to the way I was treated. I’ve never, ever had such a terrible experience in dealing with a business that was supposed to be CORRECTING a problem! It wasn't until I finally filed a complaint with the Better Business Bureau (BBB) that I got a response from anyone again. The BBB went to work on my behalf until about 2 weeks ago (near the end of JULY, after a problem that began at the end of May!) when I received an e-mail from Gerald, who apparently works for Boston's management company. Gerald explained that "Juan" was no longer with the restaurant, but Gerald would mail me a $50 gift card "for all the hassle with this issue.” Well, by August 4, about 10 days had passed with nothing in my postal box. I e-mailed Gerald and, within just a few hours, I received a $25 e-gift card -- which made it clear that Boston’s had forgotten all about my "issue." I'd probably be waiting indefinitely if I hadn't inquired.

But note that, after "all the hassle" that Gerald acknowledged -- hassle that spanned more than 2 months! -- I received $25 compensation, not the $50 that was offered to me. I guess Boston's figures I deserve a small tip for all the hard work I've done to get...

Don't eat at Boston's Restaurant in Little Rock Arkansas. They are located adjacent from the airport.!!!!!!!!!!!!!!!!!!! Last night my family and I experienced the worst customer service. We had friends drive in from San Antonio Texas to visit. We wanted to have dinner with my husband who works near the Boston's Restaurant in Little Rock . My friends, children and I drove 45 minutes from our home to eat there. My husband arrived with us at 6: 40pm. Once we arrived we were told it would take 15 to 20 minutes to seat us and that the bar area was closed. They also placed a sign on the bar door that stated that the bar was closed. We waited patiently for 45 minutes as the host took call in orders and orders at the front counter from hotel guests. The host allowed another party of 8 people to be seated in the bar area and when we questioned her about it, we were told that she had nothing to do with it. She said that the waitress had allowed them to be seated. I asked the host for the manager. 15 more minutes passed and by that time my husband's lunch hour was over and he had to return to work without eating. I asked the host and a waitress why weren't we being seated and was told that they weren't taking anymore orders because the kitchen was behind. At that time the bar area was full but only 4 tables in the entire dining from had customers. The dining room had two waitress who were extremely rude and combative. Their behavior only slightly changed once I began to record them. I was again asked to speak with a manager, the host and two waitress decided to hide in the back behind the partition. At one point there were 9 people people waiting at the front counter to be seated and place or pick up call in orders. A customer who was waiting to pick up her order walked to the back to request her call in order and to speak with an manager The phone was ringing continuously and no was answered it. My family, friends and I were well past an hour of waiting and had been requesting to speak with an manager for over 30 minutes. Other customers began to question as to why we weren't seated and why hadn't the manager had not come to speak with us. One of the waitresses purposely bumped in to my guest without pause, recognition or an apology. She smiled and rolled her eyes and walked away when it was brought to her attention. At nearly two hours of waiting the manager walked out. I asked if he was the manager and if his name was Kevin, he said yes. I began to introduce myseld and told me he would not talk to me as long as I was recording and walked away. As he entered the back of the restaurant without any attempts to resolve or atone for the long wait, horrible treatment and threatening demeanor of his staff. He just yelled out the cops have been called. He had called the police before he ever walking out. No one in my party of 8 never used any profanity or threaten anyone but the staff yelled profanities from the back. We were asked to leave by officers and we did so. My husband and I are Retired Airforce Veterans and our friends are Retired Army Veterans. This completely unacceptable to treat anyone like this. The entire team needs to be trained in customer service. The manager hid in the back of the restaurant the entire time. My family and I are reward members of your restuarant but will never patronize this establishment again. I have video footage to support everything. You just lost...

We ate here twice this last weekend at Anime Con. We called to order from our room three times before anyone picked up the phone. They seemed harried and inconvenienced by our order. We were told that they were OUT of small, medium and large pizzas.

We were forced to order an individual pizza (2 teenagers to feed), only to be told that they were out of our first three choices. We ordered 1 individual pizza, a pizza twist appetizer and a salad just to have some sort of dinner. We were told that it would be 30-35 minutes and we should just come down to pick it up. I asked them to call our room when it was ready. Again, they seemed inconvenienced.

40 minutes later, no phone call so I went down to the restaurant. It was pretty empty, people were waiting to be seated and the phone was constantly ringing, with no one answering it. I was told it would be a 20 minute wait for a table, in a place where less than a 1/3 of the tables were filled. I told the gentleman that I had called in an order and he went to look for it. I stood there for 20 minutes while the phone rang and rang and rang. Someone answered it ONCE.

My order was finally brought out, already bagged, but the pizza box on the bottom was barely warm. I asked if it had been ready a while and the person said no.

I went back to my room and the pizza and pizza twist were BARELY lukewarm and had obviously been sitting a while. The salad was the only thing that was decent looking, although the grilled meat was also tepid.

$33.82 later and my 2 kids got a mediocre meal. I didn't even bother to order food for me.

We did try to order Domino's and Pizza Hut in between unanswered calls to this restaurant, but as soon as we put in the hotel address the websites said they could not deliver to that location.

We had breakfast tickets for Sunday morning too though the convention. We were seated immediately and the breakfast was presented buffet style. We had high hopes, because the food actually looked pretty good. We were wrong. Everything was cold, not warm, not lukewarm, tepid at best. The bacon tasted like it had been cooked in the fryer. The sausage and eggs were ok, but might have actually been good if they were not cold.

The trays were still half or more full of food, so it's not like we got the last little bit of everything. The dishes were on steam trays, but I don't think that they were on. There was coffee, orange juice and water only to drink. When my son went back for a juice refill it was empty. The restaurant staff was friendly, but were literally picking up our plates and cups while we were still eating. We had to tell them a few times that we were not done, as they were reaching for our dishes.

We travel quite a bit and eat in a lot of hotel restaurants. This was pretty close to the worst experience we have had. I can forgive one poor meal, but 2 out of 2 is pretty ridiculous.

The staff seemed harried and brusque. We had to move around the manager(?) a few times to get food or drinks. He stood in the way and made us move around him. It was just an odd,...