Had a lovely lunch with a very dear friend as seating and atmosphere were very cozy and comfortable and good lunch and beverage choices. Her salad was a hit as was my club (I might have ordered the salad had I not been told that it was Hidden Valley Ranch dressing when it’s actually Ken’s, and I wonder with them making so many baked goods if they could venture into their own dressings because I bet they would be very skilled at it). Very tasty lunch. Lattes (hers hot, mine iced lavender honey) were also very good. She would prefer mugs (our recommendation) but I mentioned later on our walk shopping that we couldn’t have brought mugs with us. She also brought a special treat back after we finished our lunch-one of their perfectly light and delightfully made blueberry scones. Will...
   Read moreBeen here many times before and great coffee and customer service, except today. About 15-20 sixteen year old girls in shop with two adults. I walked up to place my order because no one was ordering, just standing back chatting with each other. Was told by cashier I would have to take a seat as the darlings were ordering. So I sat down for about 10 minutes, they were still hanging back chatting. So you can't take another order for a cup of coffee in the meantime? I left. Most folks do not have the time to waste the day, as I did not. Sorry, very bad customer service and this is not rocket science, treat ALL of your customers the same! Got another cup of coffee elsewhere with much better...
   Read moreYou should maybe have a conversation with your staff about customer service. I walked in and was not greeted at all, I stood there for 5 minutes and no asked to take my order. When both workers sat back to “hang out” and I still haven’t been asked what I wanted, I asked if I could place my order. The barista making the drinks said “I don’t take the orders I just make the coffee” and told me the other young lady was supposed to take my order, but she never even acknowledged me or asked if I was ready to order. It’s such a cute place too and the coffee was good but I don’t appreciate how I...
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