Starbucks — Restaurant in Lochbuie

I always order on the mobile app at least 6/7 min before arriving. At all other stores my order is always waiting for me when I drive up but here I can be the only car in the drive thru and they make me wait 7/10 min like if they wait for me to drive up to start on my order and I am a frequent Starbucks customer so this is very annoying to have to wait this long and I am a fan of the matcha latte and at all other locations my drink is mixed well here it always has clumps of the green tea powder and I always have to pour it in another cup to mix it well ☹️ I went back to try it again they made my drinks wrong. The response to my last review was to ask them to re-make my drink so I asked, and the barista argued that matcha clumps up no matter how much it’s mixed I told her at other Starbucks I didn’t have clumps and I also asked for strawberry puree in my other drink but my tea did not have any i mentioned it to her she said “I did put some in but if you want more I will add more” she practically threw my drinks at me and the cups were dripping with the each drink and sticky and I asked if I could have some napkins she gave me one. The barista was not happy with me not nice and definitely not professional let me point out I...

I just wanted to leave a quick shout out to Jen on handling a situation that came up with the app while I was driving and ordering I wanted to order a drink for myself and pick it up at the delivery window but in the area we have really bad Internet and I thought if I just backed out and re-entered I could just do it over again without any problems and I use 200 of my stars that I had unfortunately when I did that it deducted my 200 stars, but it didn’t say the order of my drink. I went into the store to have her help me figure out what could’ve happened. If maybe the order went through and it just didn’t reflect it on the app and it did none of that. She was very sweet and kind and she made me the drink. I had set an order to help with the situation. Jen was fantastic. I’ve been coming here since they open and they’re always kind courteous and amazingagain Jen thank you so much for helping me out. Really...

For it being so knew you would think they would be doing top service that wasn’t the case not only were they a little bit rude I was driving and they didn’t put one of those little green things that keep it from leaking was not provided it was not all the way full. It was quite short, especially since I had ordered an extra shot. It should be if anything a little over full not that far under. And it did not taste like it had the extra shot which is something I drink all the time I order a Venti nonfat no whip mocha double shot hot. Very disappointed especially since it’s the only thing between the freeway and me...