Rockafellers Pizza — Restaurant in Long Branch

Title: Unfortunate Experience: Unveiling the Worst Service Ever

Customer service is a vital aspect of any business, influencing how customers perceive a company and ultimately impacting its success. Unfortunately, some experiences can leave an indelible mark, particularly when they involve discriminatory behavior. In this brief essay, we will delve into a regrettable incident we encountered while visiting a local pizza place, highlighting the unprofessional and racist service we endured.

During our visit to the establishment with our children, we were disheartened to find ourselves treated in an extraordinarily disrespectful manner. The server's indifferent attitude towards us, coupled with her discriminatory behavior, left an unmistakable impression of prejudice and negligence.

Throughout the entirety of our interaction, the server exhibited behavior that can only be described as treating us like animals. She displayed a complete lack of regard for our presence, ignoring our requests and failing to provide basic amenities such as water or utensils. This disregard was amplified when we observed her engaging enthusiastically with other customers, only further solidifying the unfortunate nature of our encounter.

When we approached management to address our concerns and request an explanation for the treatment we received, their justification was that the server was overwhelmed with her workload. While we understand that busy periods can present challenges, this response is untenable, as it fails to acknowledge the server's discriminatory behavior, which stemmed beyond a mere case of subpar service.

Conclusion: Our experience at the mentioned pizza place gives rise to serious concerns regarding their commitment to customer service and, more distressingly, the presence of discriminatory practices within their establishment. The treatment we endured was unacceptable and tarnished what should have been an enjoyable outing with our children.

It is crucial that businesses recognize the significance of providing a welcoming environment to all individuals, regardless of their race or background. This incident serves as a reminder that addressing issues of discrimination, while simultaneously prioritizing the development of a culture of inclusivity and respect, is imperative for all enterprises.

In order for improvements to transpire, appropriate action must be taken by the management to rectify their shortcomings and ensure that no individuals are subjected to such disturbing experiences...

10/10 —— A New Jersey Gem That Stole My Heart (and Tastebuds)!

On my way to Long Branch Beach today, something told me to hit a U-turn—and I’m so glad I did! Walking into Rockefeller Pizzeria felt like stepping into the perfect blend of comfort and nostalgia. The first thing I noticed? Sopranos memorabilia lining the walls—growing up watching that show, I instantly felt at home.

The front-of-house staff were beyond welcoming. From the moment I walked in, I was greeted with such warmth, not just from the team, but even from the other patrons! It genuinely felt like a little community tucked away, and I’m so grateful I found this New Jersey jewel.

Now let’s talk about the pizza… WOW. Absolutely amazing, flavorful, fresh, and made with love. My kids were obsessed and even said, “Momma always knows best.” That alone made my day.

A special shoutout to Will and Luciano, who went above and beyond to make our experience great. I didn’t catch the name of the first friendly face who greeted me, but I’ll definitely be back and can’t wait to dine in next time.

As someone who struggles with social anxiety, feeling this comfortable in a new place is rare. Thank you, Rockefeller Pizzeria, for not only serving unforgettable pizza but also creating such a positive, welcoming vibe. You’ve earned a forever...

I only ordered here because of my son. He loves their pizza but nothing special about it to honest. The person who answers the phone is very aggressive towards any question pushing you to quickly order saying we are busy I got go. Unbelievable. That is the biggest problem with business when there are busy .The business does not realized things can change quickly to not busy at all if the manager does not pay attention to that. I guess this person controls everything there that is why he is very demanding even when you ordering a simple pizza and asking about a salad. He was very impolite. The way this man talked to me just because I asked him what type salads they have. He even said I don’t have the all day here. I was on the phone with him for about 1 minute. I gave up ordering a salad. I couldn’t believe how aggressive and hyper he was towards my order. It is not the first time this happened to me. Shame on this person talking like that to consistent local customers. He was ready to argue with me but I just said please calm down. Very...