Subway — Restaurant in Los Angeles

tl;dr - literally pick any other Subway in the area

Absolutely terribly managed location, that is of course if they're actually is a manager after all. Literally every time I go in or call and have an issue the manager is not there whether it's the morning the afternoon or the evening.

I ordered a sandwich on the app that was dreadfully messed up a few weeks ago, and when I called the store to tell them they had given me a BLT instead of a veggie delight, they said the manager was not in and he could not issue a refund but that they would write down my name so that they could give me a free replacement sandwich next time I come in. Sounds great.

I called the next day first thing in the morning, and the manager is not in again. I'm speaking with a different employee this time who says she doesn't know anything about my messed up order or the employee who did it yesterday. I asked if I could speak with the manager directly and again was refused because they weren't there, even though I asked if they could simply direct my call there so I could speak with the manager even though they are not on site. They said no.

I called the day after that, in the afternoon and no surprise, "the manager is not in" and I'm speaking with yet another different employee who has no idea what I am talking about and refuses to help connect me to the manager or even give me their name.

So I wait for a full 7 days to go by and try to call the store during the exact time that I placed my original messed up order a week ago. I call and get yet another different employee. And guess what? You may be shocked to discover that the manager was not in.

I already feel like I exerted way too much effort to try and get a refund on a sandwich I paid for but never got to eat, and if this wasn't just another terrible Subway, I would certainly open a ticket with the better Business bureau for this franchise. But I hope this review can help warn others to pick one of the other many subways in the area instead of this one, where you will be absolutely screwed if your order isn't perfect and double checked in front of the employees. besides, how great can a store be if it doesn't ever have a manager in it?

I will come back here and update if I ever get my refund or...

I been going to this subway for years its across the street from my home...and are offing studio! I went to order a sandwich and I over heard a young lady I’ve never seen and she was telling another lady there was no change and she had to go to 7/11 for change. I said I only had a $100 and she suggested I go some where else.... I’m truly disappointed and will never eat at Subway again... and I will tell all friends and clients that record in my studio which is up the street. I will never recommend subway again and I will tell my friends at Barrones about her behavior. I there play nightly... You forget folks have choices these days.. I’ll spend my money...

My local Subway. My go to when there's nothing else. I arrived 20 minutes before they closed. Dead, tired from a long day. And they had said they already closed. At 9 o'clock. Which their door says 10 o'clock. And online says 10 o'clock. I'm confused with this new lack of responsibility. I remember just not that long ago if you were to walk in. At 10 after They would take care of you. That's what true customer service is about. Nowadays they can't even. Handle the bare minimum. Why advertise a time? Of closure If you just do...