Baskin-Robbins — Restaurant in Los Gatos

I've been picking up doordash orders from this location off and on for the last year and more often than not, they are out of basic things like vanilla, chocolate, cookie dough, chocolate chip, or oreos cookies and cream ice cream...seemingly the most basic and popular flavors. The store is clean if sparse, the staff are invariably nice and do good work, usually young people who seem to lack any supervision in the store but do well with what they've got, but there is something the management needs to improve here if they can't keep the main flavors of ice cream in stock. It's embarrassing for the staff and for any delivery person trying to pick up and it's frustrating for customers and it's not something that's happened once or twice, it's happened the majority of times I've come here to get an order for someone. Management: work on your inventory control and give the young people you hire to staff your store the ingredients to complete common orders! I find this Baskin-Robbins location ridiculous and frustrating with how often you're out of the absolute basics of common, popular ice cream flavors...you're a Baskin-Robbins! This shouldn't be happening.

EDIT: also noticing that the reviews for this location seem to be cherry-picked, and none of...

I’ve been to many Baskin Robbins through the years and this one on Pollard Road Los Gatos is the best of the bunch.

All of the staff especially the owner go above and beyond for great customer service. I love Baskin-Robbins ice cream but the icing on the cake “no pun intended “ is the service specially by the owner. She sets the pace for the rest of the staff to have a absolutely great store to come into.No matter how you’re feeling when you walk in you leave with a smile on your face with the exceptional service and of course the ice cream is so good.

I wish all the stores I shop would be like this one it’s an absolute 10 out of...

This location specifically kind of sucks with their smoothies. They don’t offer bananas in their mobile orders, so you can only get strawberry smoothies or mango smoothies instead of the strawberry/banana or mango/banana, and my biggest complaint is they NEVER blend their smoothies fully. There’s always ice chunks in them and I have to finish blending them myself. And occasionally I’ll get a smoothie that isn’t my full all the way—like a few inches down from the top not full. It’s kind of ridiculous. I order here every week… wish they’d put more effort. Disappointing because I love their smoothies here when...