It gets 1 star because the nice lady at least tried to fix the issue, although she was not able to, she at least tried.
The young man cashier at drive & wait was useless, he purposely gave me a med coffee & then tried to say it was a large, then he admitted they don't have large coffee cups, so I asked for the difference to be put back on my cc, he slammed shut the window, said "I can't be bothered with that", that's when the nice lady came into the window. This young man needs considerably more training to be a cashier at a fast food place.
Then I left, looked in bag no syrup for french toast, I came back through line bc doors are locked, I tried going in, young man would not even open window or look at me, just walked away.
Idk if this place does good, but doubt it, bc I'm sitting in my vehicle at the store next door & hv only seen 1 car since I left (30 minutes or so). Everyone else is probably like...
Read moreHonestly undercover boss should visit this establishment..I am sure the CEO wouldn't go for this...lazy workers.. restaurant nasty, no one taking orders at the drive-thru..sit in line for 20 mins because you are stuck since there is someone behind you and in front of you. still no one takes the cars order ahead of you... when they finally take your order and you get to the front..you are asked to reverse where the timers look good.. why do we have to do that for subpar services? Food is either hard or cold.. this restaurant really needs to get it together.. or hire people who ACTUALLY want to do their work...the only pleasant thing about this is the older lady that works during breakfast... she is always so...
Read moreThis was my 3rd location bk going to in a 45 minute period on 9/20/21 at around 10:45 pm. Not only did they HAVE onion rings, the cheddar peppers and drinks, my man taking the order at the window was very professional and friendly. Took the order really quick, order was accurate. The lady that runs this store as well as all of the employees are always professional and neat in appearance and very friendly. The manager, she is always all smiles. Always an enjoyable experience going to this store. Great job by her...
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