Dairy Queen Grill & Chill — Restaurant in Louisiana

Ordered an icecream cake for my mom's birthday. Ordered on 7/9 for pickup on 7/11 via online. Nothing fancy picked one that was already available and just asked to add Happy Birthday. I live out of town and was going to pick-up on my in. So picked noon as pick up time. Got to restaurant at 1pm. Drive through was hopping. I went inside and 5 people looked at me but noone acknowledged me. There were no patrons inside. I was patient. Could clearly see they were all busy. Finally someone comes to ask what I needed. I told them Iwas there to pickup a cake I ordered online. None asked my name or asked to see my order confirmation. The young man said he would right back. Came back a couple minutes later and said manager would be with me shortly. Ok, stood there and stood there. Someone else walks up. I think it is the manager. She asks how she can help. I tell her again what I am there for. She has a blank expression on her face and walks away. A few minutes later she comes back and says my cake will be ready in 3 minutes. I tell her it was supposed to be done at noon and she just says sorry and walks away. I wait some more. Not sure how long but it was more than 5 minutes. At this point I have been waiting for probably 15 minutes for something that I thought was going to be a quick in and out since I pre ordered. Blank expression lady comes back and say cake is ready and rings me up. Then the manager comes out with my cake and starts bagging it up. It looks like a quick uh-oh decorating job of what i ordered. She apologizes with something like , sorry I have not been here to do it. So she has been decorating the cake while her staff stalls. I was disappointed, but it is a DQ cake and we don't get those for the decorations. They are about the cake itself. But what if I had ordered something custom and it turned out terrible because someone forgot and did a rushed job and ruined someone's event. I should have said something then but it was not a big deal what it looked like to us. I thought by ordering several days ahead it would give them plenty of time. See photos for what I ordered...

This location has great food and yummy ice cream but when it comes to Their workers some of them act like snobby teenagers that have a attitude problem if you don’t speak to your mom in that tone and that disrespectfullyI don’t think you should talk to customers like that either frustration and misunderstanding is a part of the job. That’s why there’s training so you learn to communicate with the customer. There’s a young lady that works register.The lack of experience shows in her performance as a cashier and team member the young girl that works in the ice cream area behind the window has a very bad attitude, and it shows example have to remake ice cream, and she drops it on the window where you can physically see it bounce and her little smirk when she turns around thats more disrespectful than anything Manager was very helpful in the end, but I truly believe Training your team members how to treat customers and deal with confrontation and to leave their attitudes at the door would truly benefit this location or my opinion don’t hire Rude...

I was raving about how much I loved DQ to my husband. I ordered my favorite Chicken strips, gravy, Texas toast and fries and my husband ordered the Alaskan Fish sandwich along with the shrimp basket. When we got home I attempted to sneak one of his shrimp without him knowing and to my surprise his shrimp basket appeared like leftovers. I couldn't even take one of his shrimp without him noticing because he literally got maybe 7 shrimp and a kids meal serving size of fries. I was terribly disappointed for him an warned him that he may be disappointed. He opens his box and is thrown back by the fact that the order came close to an unfinished kids meal rather than a full size shrimp basket. My husband never gripes or complains but in this instance he requested I write a review. He also found the fish sandwich subpar, the bun was falling apart and the taste was just off. He said he's never eating at Dairy Queen again and I'm sad because I love the chicken strip basket....