Domino's Pizza — Restaurant in Louisiana

This store particularly has been the most consistently efficient with hard working staff. I have ever seen and food industry Yes I have worked for them a couple times but it's the only place I ever pulled a delivery in 9 minutes,9 minutes from the phone hanging up untill I was at their doorstep 9 minutes that's how efficient they can be. Example they were busy this night so busy I knew something was going on. I seen it like that and a driver had gotten in a wreck, this was after I got off of work still in uniform I got out went in and started working off the clock just to help because I believe people that work hard are the people you surround yourself with and when they're in need you show that you're there for them. I actually stayed until the store closed that night helping out with no payment expected simply because developing a good work relationship with your fellow employees needs situations be met with unexpected privileges like this I was happy to help especially when I walked in the store and seen one person in there. That poor woman was trying to run the make line the oven the door and the window all by herself while the assistant manager was on the site. Now hindsight comes around just like karma when that head manager that greedy self-centered jerk that took $20 off my first night because I took a check that wasn't from Monroe but from my town 5 mi away out of my own pocket, That particular manager not the assistant that night but the main manager was so greedy after I basically stayed and shut the store down and didn't get up and go door hangingthe next morning cut my hours to nothing so I quit.... and so did two of the assistant managers and the driver they were with me because they knew that I was there for a reason and that was to help not to go hang door hangers the next morning but to make sure customer satisfaction stays at all time high. Needless to say he didn't stay around much longer cuz his entire staff walked with me you treat your employees right and they'll have your back to the day you die but turn around and kick them and you'll lose everything FYI the assistant manager that was there that night what's so thankful that she paid me out of her own pocket which I didn't take because I knew somethigs you just do I didn't hesitate to jump out of that car and go in and help that's what a good employee does. That's called seeing the big picture but after that night and the way I was treated the next day by the head manager I was approached by the district manager and offer a position to which I politely turn down. The first time I worked with this store was 2005 that same district manager remembered me because I left that store to go to New Orleans or I participated as the first company to deliver food for the West Bank of New Orleans as part of the relief efforts. (By the way I had never been to the West Bank of New Orleans and I had 75 deliveries on the screen when I walked in for the first time That's intense). The reason I put all this out is to show how customer service has gone from something that employees should strive for and recognize that that's how businesses stay in business you don't treat customers like you're doing them a favor by just being there you don't argue you treat them politely and if you make a mistake on up to it and try your best to make it right and wow them with something extra if possible and this particular night I bought this food there was a woman at the drive-through that did that exact same thing she went the extra mile and despite losing my order for a brief moment found it and still felt the need to wow me and I want to make that clear to the world because that is a dying art I would much rather go somewhere where I was treated like that then someplace where I go through the drive-thru four times and they still get my order wrong and then tell me I don't need to yell at them because I'm mad Popeyes sadly I'll never eat a Popeyes in Monroe ever again because of this this happened at every single location in the Monroe area more and more...

Divers a usually great. They appreciate their customers. PLEASE TIP THEM WELL. 20% isn't even the standard in a dine-in restaurant any longer, and hasn't been for a hot minute.

However, my problem lies (ironic, you'll see why in a sec) with some assistant mgr that Id never heard of before. Been ordering with them for over 2 years, she never even answered the phone while I've called. This woman decided in less than 30 seconds that I was a liar, and decided that I would risk my reputation over some garlic butter sauce that they forgot to bring.

She decided that keeping me as a customer wasn't as important as the cost of those sauces. She told me that I'd have to buy them again and pay a delivery fee again to have someone bring them to me. All of this bc they werent showing up on her screen.

I told her they weren't showing on my "after you've paid" screen either but they WERE on the checkout screen AND they were in the email confirmation I recieved AFTER I paid. I offered to text her the screenshot.

Nope. She wasn't budging at all. I ended up calling the hotline, THEY said that I would hear back from the franchisee within 2 days.

That was the end of July. If the owner DID call, it was definitely from a number that wasn't in my phone so... For those of you playing along at home, what would YOU do (or already do) if you get unlisted calls? That's right, you wouldn't have answered either. Especially if you were at work or with your kid. So, I probably didn't but I don't remember getting the call. Fair enough, right? Just check voicemail. Nope. Nada. Nothing.

So, the owner either called and then was so flippant about actually getting in contact with me that he/she couldn't be bothered to leave a voicemail (Maybe it was all a show so that he/she could show there was an attempt?) OR never even bother to call... at all... In 25 days.

Good to see an employer that actually stands by their employees, for once. Most employers throw their people to the wolves at any attempt by any customer to get them in trouble or fired. But, in this case, I think you definitely missed the boat with zero investigation and zero attempts. Which, in my book gives you a zero score.

YOUR CUSTOMERS are valuable and WE DO make a difference. Calling me a liar was out of line. Keeping product I paid for was out of line. Attempting to exploit money from me again and including a delivery fee ... Out of line. Not following up with me....

My one star rating has absolutely nothing to do with the actual dominos on rowland drive at all. They do a great job and the staff is super friendly food is hot tasty and made wonderfully, deliveries are on time and even sometimes faster than expected. My low rating is only for the actual dominos website itself. It has some issues to say the least. It's a struggle placing an order in a timely accurate manner each and Everytime I use it. Itsslow, freezes up and closes out has problems applying my rewards and so forth and so on. It's a headache dealing with and shouldn't be such as it's intended for convenience purposes. I would just order over the phone or in person instead but then I couldn't use certain coupons or get the deals that are online only deals (obviously) I get so aggravated using dominos website to place my order and wonder why in the world that after this long of having it up and running it is still as horribly slow and glitchy as it is. I find it hard to believe I'm thefirsror only to mention these issues. I order dominos often but after tonight's ordering experience it's starting to seem as if it's just really not worth the hassle anymore. This isn't a one time incedent it's every single time. I hate to complain honestly but it needed to be addressed for sure. Hoping it gets fixed or updated to where it's a smoothe sailing ordering process and alot more convenient than it has been so far. Again, the dominos and staff on rowland drive are not the issueanddo a great job. The website is entirely where my issues w dominos as a business lies. If it's issues get fixed I will change my rating to 5 stars and continue being a loyal customer as I have...