Arby's — Restaurant in Loxley

I visited here early one morning and ordered a Beef n Cheddar (I was also disappointed with the sandwich after driving half-way home) and upgraded to a Large Curly Fry, and over-hearing an employee ask "Aren't we waiting on fries?" to a fellow employee, I made the assumption they weren't fresh. After tasting two or three fries, I was not surprised they were COLD! Furthermore, after returning to the drive-thru window and asking if they would swap my large fry for fresh fries, the employee serving me did not apologize for intentionally serving cold french fries or even say one word to me after I politely asked to swap the old ones for fresh french fries. The restaurant wasn't busy, in fact there wasn't a single customer there besides me the entire time this took place. The pumpkin spice milkshake, however, was delicious, yet it's pretty difficult to mess up a milkshake. May give this Arby's another chance during their busy hours and submit a review if it isn't as...

Never had Arby’s breakfast so I decided to get the chicken biscuit combo! Biggest mistake ever the biscuit was not up to standard I work 12 hr shift work so you can imagine my face when I saw this biscuit very disappointed! I was going to give them 2 ⭐️⭐️ but I decide to go back to grab me a meal for lunch !! I ordered the roasted Turkey bacon 🥓 ranch club sandwich 🥪 it was so delicious 😋! This is not the reason why I change my mind from giving them 2 ⭐️⭐️ to 4 ⭐️ ⭐️⭐️⭐️ it was because each and every time that I went back the drive thru customer service was excellent ! Their employees have great customer service experience and they know how to greet their customers coming and leaving!!!! Keep 🆙 the...

I went by there to get something quick to eat ordered one of their meals and asked to have a large milkshake for the drink. Upon receiving my milkshake I knew it was the wrong size. It was clearly a small milkshake. I asked the cashier about it it was promptly told no that is a large even though directly behind is the cups labeled small medium large. Again I question and was promptly greeted by the back of the cashier to go get another customer without even answering my question. As a business owner I question the sanity of the employees and the managers if this is how you allow Arby's employees to treat your customers. Arby's is lost any future...