Moe's Southwest Grill — Restaurant in Lufkin

At 715pm on a Sunday. This was the worst I've ever seen. Came in for a bowl and a burrito. We could not get either without having to wait 10+ minutes. They had nothing prepared. To start with we asked for the bowl. They had the rice. When it came to the pinto beans, they were like a paste. Them when we asked for chicken all 3 types had to be used to make just 1 serving. They were all scraps and dried out pieces. Said it would be 10+ minutes for fresh. Next was the pico. Nothing but juice, hardley no chunks. Then we asked for queso. Was told it would be over a 20+ minute wait for that. Then I asked if they had steak for the burrito and the young man started scraping the bottom of the pan, said. "Yeah I think there is enough". At which point we asked if there was a manager on duty, they replied no. Then we asked the name of the manager. At which he replied " we just had a mad rush ". I again asked the managers name. At which he did provide it at that time. They had dirty dishes piled all over the place. This was the worst it...

I don't recommend going here during the evening. Im a repeat customer, normally in the mornings/afternoon, the staff is great. Friendly service and fresh food, but I've gone twice in the last month during evening shift and was highly disappointed. This past weekend was the most frustrating. First there wasnt much to choose from (before 7pm), & did not look or taste fresh. (We should have left when my husband suggested it, but no, not me, i wanted my quesadilla 🤦‍♀️) staff was moving extremely slow, and when a line formed, they literally moved slower! (No joke & not exaggerating.) I asked for a bowl of queso and got the cup with very few chips in the bag & to top it all off, im pretty sure i was over charged because i usually spend $30-40 & this time it was $50+! (I get almost the exact same thing every time im there 🤔) & no, i wasnt offered the receipt, as soon as it printed, she grabbed it, crumbled it, and threw it in the kitchen trash. We wont be back for...

"MOE" THAN A BAG OF CHIPS! I'm a trucker, I frequent any Moe's especially the ones in Pilot Truckstops...Mississippi, PA etc...I visited this location and ordered two rice bowls and the manager Alisha upsold me extra meat which was ok....so when it came to checkout...she didn't want to give me the bag Chips...she said it's for customers who buy guacamole....I was shocked at her blatant bs...I told her she should know better and I'll inform corporate...she said she doesn't care she's the general manager...when I took it further she asked the cashier to give me a bag of chips and the funny thing is that this happened after I pointed out to her she gave the lady behind Mr two bags of chips and she had one bowl she didn't even order guacamole ..... It's more than a bag of chips...its cheating your customers.....that's bad and shameful for a general manager representative of such a...