Black Bear Diner Madera — Restaurant in Madera

Before work this morning, I placed an online order at this location to be picked up at 8:15 a.m. I ended up arriving a little early and so I headed to the door dash pick up area. When I arrived there was an older lady at the register who ignored me and went to tend to some tables. A young man who was very nice ended up trying to assist me and he let me know that they were still cooking my food. As soon as the older lady who had ignored me saw me talking to him she came over and asked him what he was doing then she asked for the name on the order. I gave her my name and then she said “here’s your coffee,” as if I wanted to stand there and hold an ice cold cup of coffee while waiting on my food. She then walked away and came back over to me and asked to see my online order receipt. I pulled it up and let her know that it was the same name that I had already given her and that I would not try to steal food from black bear diner. She then tried to clean her comment up and said “I never said you were but you have to look at the rest of the world,” and then she walked away. I’m highly insulted because I would have no way of knowing the name on my order to have given it to her the first time she asked. Then she had the audacity to ask again, as if I came in to steal a take out order. Considering the fact that I am an African-American woman I consider the doubling down very prejudicial and I will not subject myself to prejudice when I’m spending my money. The nerve. Get it together Black Bear of Madera. We all aren’t thieves.

Another follow up: I did speak to the owner of Black Bear Diner Madera and she was great with this. Not once did she doubt that I was telling the truth even though the employee has worked there for years. She spoke to the employee and the employee reached out and apologized for “prejudging” me. She said it will never happen again. Although I will not be back to this location, I would give the Fresno location a chance as it is owned by the same person. The owner should not have to pay for the bad character of her employees. Thank...

Coming to the Madera’s Black Bear Diner location is a weekend treat for me, friends, and family that come along! This is the first Black Bear location that I’ve dined at, and it’s my favorite out of the many I’ve had the pleasure of visiting. Driving all the way from Fresno, just to enjoy the great food and service that the Madera location has to offer.

What draws us back is the atmosphere, the homestyle vibe of the place and the fun bear themes of the decor. The amazing, friendly staff that greets you at the door, checking up on your table of family and guests making sure everything is to our satisfaction. When you eat here, you don’t feel like you’re just an average customer, you’re part of the black bear family and get treated as such.

Each visit, I make it a point to try as many different menu items as possible to get the most out of my visits. I can honestly say, I’ve been keeping track and everything I’ve tried has been delicious, upholding the quality and freshness of each dish. There has never been a dish I haven’t liked, even with a picky palette that some of the family have haha.

Great big shout out to Jerry, JJ, Ray, Christa, Christina, Kara, Kim, Charity, Zuly, Stephanie, Jennifer, and Mercedes among the rest of the staff members/cooks that have made each experience dining at Black Bear Diner a memorable one. We have much love, respect, and appreciation for all they do at the Madera location and will continue our weekend tradition of dining here. A great spot for the whole family with amazing food at an amazing price. Thank you for all you do for us and the community Madera’s Black Bear...

I am 81 years old as of February 1. I was a salesman for most of my life and I have eaten too many meals in restaurants. You have a manager in Madera named Robbie. He is the most outstanding, efficient person I have ever had the pleasure of meeting. I live one hour away from the restaurant up in the mighty Sierra Nevada Mountains. EVERY time I come down to Madera I make it a point to eat at the Black Bear which is about once a month. I always sit at the counter to the left of the entrance. I don't know how Robbie got my name but memories like his scare me. He calls me by name when I come into the restaurant. BUT on my last visit he was overhearing me giving my order to the waitress. I think he was observing her work habits. I was ordering eggs and at 81 I don't function like I did just 40 short years ago. I was having trouble remembering how I like my eggs. Robbie stepped closer and said to the waitress, "He likes his eggs basted, medium." If you did not have such sturdy chairs I would have fall off mine. PLUS when I sit at the counter I can observe the interaction between Robbie and the employees, they all have tremendous respect for him. I was in management for 22 years I know of what I speak. Anyhow, please let Robbie know how muchYOU appreciate...