Gionino's Pizzeria, llc — Restaurant in Madison Township

I WISH I COULD SPEAK WITH THE OWNER. SOMETHING NEEDS DONE.

The manager (i assume), this rude, 50ish lady is so RUDE! I never complain, but I literally had to pray just to keep from letting her know about herself.

How can the owner keep this customer service and mistakes? I WILL NOT LET MY FRIENDS AND FAMILY WASTE THEIR MONEY TOO

I spent $70, I was shorted an order of wings, other wings had no sauce then an attitude but finally given cold sauce for them being told I couldn't give them back to be done right. This after admitting they should've had it on there. I sat and waited for my other wings for 25 min, then being told they would get it to them when they could, I wnt home qith my cold food and gave up on my food i never got. This is after I already paid for it all. Then my daughter ordered again a couple of months later, the order was wrong, and I got a bad attitude AGAIN from the same lady. We paid over $50 for something we did not want just to but shooed away, a plain cheese pizza and small wings. Something has to be done about this woman and her attitude. Word of mouth is the biggest advertisement, good or bad. There's no reason for disrespect. I understand mistakes, but to treat people like they are a bother and get an attitude is ridiculous. People work hard for their money, we shouldn’t have to pay high price, get the wrong order/missing food, and spoke to badly. The kids working are polite, though.

I really hope the owner gets on this. I'm not the only one who has had this experience, especially...

I've been a happy customer of Gionino's Pizza on Ashland road for eight years now. I always order my pizzas "my Way" and the management staff has always been very eager and helpful to fulfill my wishes.

Last week, I had a different experience. The person who took my order argued that they couldn't provide me with a pizza that was cooked "light golden brown", because we don't like their standard "well done" approach. That was never a problem for eight previous years.

Then, after waiting an hour and fifteen minutes, we still were waiting on our pizza. When I called to inquire when the pizza was arriving, I was advised it would arrive when it arrived. I asked to speak with the manager and was shocked to learn that the person that was of no help, was the manager. Then she told me that I should be grateful that her pizza parlor was the only one that would deliver to my area... “Whether we get it there or not”. I guess she doesn’t know that there are at least four other places I could have picked from. Confronted with the reality that this manager was not assuring me of when or if my pizza would ever arrive, I cancelled the order in favor of a Stouffer's Lasagna from my freezer. When I expressed my disappointment in how she was handling this situation, I was informed that she would not miss my business.

You may want to find a new place to get your pizza... IMHO... Gionino's has taken...

Ordered from here since 2007. Always had good experiance. Never asked them for a free pizza. Didnt ask them this time. I asked for 1 free topping on next pizza. On the pizza they messed up on, I ordered Italian sausage whole pizza Pepperoni and onions an one side, Green pepper,and mushroom on the other. I recieved everything except sausage on Both sides. So I spoke with manager,who said there was nothing she could do,she watched the pizza being made,and she saw her put sausage on both sides, I said what do I need to take a picture. She said no theres nothing she could do, They have to limit toppings on pizza. Ok................... And I hung up. So I ordered pizza here from 2007 To 2021. At least 1 time a month. Sometimes 2 times. So ,I hope your bussiness does well. Without that income. You could have worked that out. What a mistake. I wont order here anymore. I dont lie,treating customers like they lie. Not a good way to keep them coming. By the way my other pizza was a gluten free crust.2 toppings The whole order was 32.bucks. If you cant get what you want on your pizza for 32...