My wife and I stopped here for a bite to eat after doing some shopping at the stores in town. It was very unfriendly and a bit passive aggressive. We walked in and the place was moderately busy. No one here wore mask and social distancing was nearly non existent. That is in stark contrast to the other businesses we visited.
The staff completely ignored us, one of them on purpose serving people who came in behind us that seemed like locals. We were almost to the point of telling them no thanks and leaving before one that had been busy at tables finally decided to acknowledge we existed. Half way through us giving our order she just walks off to take care of customers at the table behind us.
We waited out by the creek...for 45 minutes after lunch rush for two burgers with cheese and canned mushrooms and freezer fries. We were buzzed to come get our food finally. I go in and she hands me the food and i have to set the plates down on a table to open the door and go out. Luckily another patron offered to close the door because i wasnt going too. The significance of this is when we came in to order, it was far busier and the waitress offered to " get the door" for the person she was waiting on when we entered. Yet she was less busy when i picked up my food and didnt even consider opening the door for me forcing me to try to not spill my food and open the door both.
The food was cold like it had been sitting at least 15 or 20 minutes. The final straw that really did it for me is that as we were leaving the waitress brought another couple food out to the creek literally 5 minutes after i got mine. So it takes 45 minutes for me to get my food and i have to go retrieve it but they do 5 min creekside for another local couple? Got it! we gave a 15% tip so we could be ignored at the counter and have to serve ourselves? Awesome!
I actually feel like this is because we wore masks in the business. I cant think of any other reason why they would act like this. If you are from out of town, id probably just drive back to Waterloo for your food especially if you value...
   Read moreWe went on a Friday nite and the place was pretty busy. Not one person had a mask on, not even a staff member. When we came in (with a mask on) everyone took notice of us. We stood and waited to order, noone acknowledged us, so when we finally got someone's attention they took our order. We watched the people in kitchen work with NO gloves and NO masks. We immediately went to the creek area where we waited for at least an hour for our food. When we finally got our food it was OK but we already had a bad taste in our mouth. I think the locals are very well known and are...
   Read moreGreat food. Outside dining.
Edit: Planning an event for a large group. I met with Kathy, the manager, who was delightful and answered all of my questions. She is very knowledgeable and willing to work with you to make the event seamless.
New doors added to the addition make it easier to access the Creekside.
Bathrooms are updated and accessible.
Second Edit: Had my class reunion there this weekend. Food was wonderful. Facility was great. Only issue was with the acoustics in the room. A microphone would have been very helpful so that the group of 40 could hear...
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