Wendy's — Restaurant in Manchester

Placed a mobile order I get there. The guy at the window says that they are out of bake potatoes. I ordered 2. I say ok you can remove those. He said you have to do it from the app. I go into the app and as I'm in motion to remove them it comes across the screen mobile order accepted. He tells me contact the app for a refund. This happened before and it was a nightmare to get the refund. So now I'm out that money. Why he went and accepted it knowing he didnt have the items. He knew I was removing them from the order. I have no idea. Im upset now so he gives us the food we leave go home. Get home. No chili, all 3 meals I ordered spicy nuggets, we got regular. Two of the 4 pieces nuggets that come with the meal were 3 pieces. I called the store twice no answer. Call the app customer service there closed. Figured I already wasted enough of my time. I wasn't driving all the way up again for them to say oh we don't have any chili or spicy nuggets. I seriously just don't understand the lack of brain power with people these days. They create more unnecessary frustration then correcting the issues. If they would just stop for a minute and listen it would make a huge difference. Customer Service ? What is that... oh yeah that's a thing in the past. Thanks wendys for providing me with customer service with a top of high blood pressure...

The last three times we've come between 11:45pm-1230am when they don't close until 12-1am (depending on the day) when we come they've ignored us on the speaker and when we pull up to the window they look at us. Talk behind the window while staring at us, then dont even come to the window to say they closed early (tonight it was 12:20 when we pulled up and Google says they close at 1am). We waited for 10 minutes last time and they just kept looking at us and wouldnt talk to us. Then she poked her head out barked "were closed" before we could even ask if google was wrong. Each time this has happened we see the same woman behind the window. Wont even bother trying since each time we go all the signs / lights are on and we even check on Google before we drive there and each time they're shut down early and rude.

Edit** just called and asked if they're open till 1 (its 12:40) and he said yes and when I explained some woman looked at us then walked away he said "oh well try again". No thanks, Mcdonals and Taco Bell were more then happy to communicate with us...

This Wendy’s Location is a joke and really gone down hill the past two months. They have never gotten our order right, stupid mistakes too I might add. We have been very patient and understanding but tonight was the absolute final visit. If the kid they have at the drive thru would actually listen to your order when placing, not talk over you and take his job a little more serious perhaps my daughters hamburger would have been plain! It was everything but! Not only was he fooling around I watched him reach in his pocket, while I was in the drive thru window, for his cell phone, TEXT, then put those same hands on the lid to someone’s drink! Excellent customer service!! Glad they have cameras I will be calling corporate! Very unprofessional, I did inform the “general manager” that was there, my order was refunded and can’t stress enough that I will never go back there! Do yourself a favor save your money with this Candia Road...