Hardee’s — Restaurant in Marianna

I went here about a week ago and not one but two employees felt the need to comment on the birthmark on my face. Then I went today and I approached the register. There was a woman at the register asking for directions to a place that was literally less than a mile away and a straight shot. The employee, who was wearing a name tag identifying her as a shift manager, spent several minutes giving this woman directions, which was basically “turn left and then it’s straight ahead”. For whatever reason, the woman could not comprehend these directions. The employee repeated these several times. During this time, the shift manager and several other employees saw me, none of which even acknowledged me. One man, who was wearing a name tag identifying himself as the general manager, said something to the shift manager and gestured vaguely toward me before retreating to the back. The shift manager then said “come on, let me show you what I’m talking about” and went outside with the woman to give her further directions. Even though they weren’t busy at the time, no other employee offered to assist me. I finally threw my hands in the air and left.

I can understand wanting to help someone and give directions, but this situation was a bit ridiculous. I was the only person in line to order food. No less than 4 employees, two of them managers, made eye contact with me without even acknowledging me. How hard would it have been for someone, anyone, to say “we will be with you shortly” or for the shift manager to say “excuse me ma’am let me take this gentleman’s order and I’ll be right back with you”? Or tell one of the other employees to take my order? It is just very frustrating and indicative of very poor customer service to leave a customer waiting for several minutes without so much as an acknowledgment of...

We were looking for something to eat, before everything closed down. We googled options( well sonic popped up) well we came upon Hardee's first. The Frisco burger has always been my favorite. We also order the chicken tenders. If you've never had the chicken tenders do yourself a favor.( get the honeyQ sauce) the onion rings are great and the western burger is also great. The staff at this location was absolutely fantastic. They let us know they were making our food fresh, but still apologized for the wait. 😊 The young lady that took our order was sweet and also the young man that bought us out our food. They gave us a free pie for the wait. The absolutely need to be recognized for their...

Went there for breakfast got there about 645am doors locked but there a sign on the door states lobby opens at 5am I called them the lady who answered the phone said it will open at 730am but the whole time drive though is open I place my order they made wrong but the food was good the men's restroom was out of paper towels anyway about my order I asked sausage gravy and put in a large styrofoam container with biscuits open into half with gravy on all four pieces of biscuits they put in the regular biscuits and gravy container wrapped the extra biscuit in paper really upset that my hometown Hardee's did this messed up job in service thank you for your time in letting me...