Santoro's Pizza Marion — Restaurant in Marion

Let’s start with if you haven’t been here in a while it is not the same OWNER or EXPERIENCE BEWARE.

I ordered a Large steak bomb and Large fry came to $24 which I was like kinda high but maybe it will be a decent portion below is the sub and the fry was a medium at best some smalls at other places are bigger! While waiting I figured I’d order a slice which I wish I pictured but didn’t due the awkwardness I had to deal with. While waiting a customer was irate because his chicken fingers and steak sub was $30+ and all they did was repeat his order back no total just the order like they didn’t understand what was wrong or why he was mad. So anyway the pepperoni slice was way under cooked and smaller than most places like it was a slice from a small pizza not the traditional large. Then I payed in cash to be thoughtful of them having to running there credit card machine again just for a slice and the woman checks the $5 to see if it’s real. I legit couldn’t believe it moral of the story just Avoid! It’s mediocre food at best to highly priced for the quality and...

We have ordered here a few times after moving to Rochester. Every time we have ordered we are given a delivery estimated time. The delivery time always goes well over the estimated time- like wayyy over. We understand things are busy and even things may happen. We are very flexible. But after waiting 2.5 hrs (ordered at 7pm and delivered around 915/920pm) for our food last night and having to call on its whereabouts, only to be told the same excuse as a previous time we waited the same amount of time for delivery, is disappointing. They blame it on the delivery driver and also on "a mistake they made with our pizza either being messed up or being given to the wrong customer". That is the same excuse that we have received twice now, verbatim. Then when we got the delivery 2.5 hours later, only to have one of the items (calzone) we ordered be a pizza instead. The chicken on this supposed to be calzone had a lot of tendons and unchewable that we actually just removed all the chicken. The other items we ordered- burger and cheese pizza...

Have always loved this place have never had an issue. Today we ordered food to be delivered at 3 and waited til 3:50 to call back and at that time they told us our food was on the way. Waited another 20 mins and our food was still not here so we called back and they said our food was just done and would be on the way in 5 but we just ended up picking it up. I think that if you aren’t able to handle the speed with the deliveries you should be honest with your customers and tell them that you’re not able to deliver. But instead we wait for an hour and a half and have to pick it up and get cold food on top of it. Absolutely no hate and they gave us our money back for the delivery fee no issue I just thought I’d...