Subway — Restaurant in Martin Township

Rude employee, foul food, bad customer service. Never going back to Martin, 131 Subway! As we do almost every week, my hubby ordered the 12" Meatball Sub. He got 2 bites out of it before he spit it out and said , "That meatball wasn't right. now I'm not sure I want to try it again." He did try another bite and spit it out too. He gets a meatball sub 2 out of 3 times so he knows what they "should" taste like. He didn't want to eat anymore because not only did it taste off but he didn't want to end up getting sick from it.

We went directly back to the same subway and was refused a 6" replacement or any refund. After waiting for the one rude employee to call the manager... Out of ear shot from me of course, I was rudely informed that I would have to bring back the same sub when the manager was there and I must have a receipt.

Yeah, NO. First of all, the same employee that made and sold me the sub just 20 minutes prior, didn't give me a receipt and she was acting like I was crazy to think I should get what I paid for and should of known I would need my receipt - like I had just jumped behind the counter and made my own subs ! Smh. There was 2 spit-out bites and 8" of the sub in wrapper laying in front of her and still I was basically told oh well bring it back later with a receipt.

What about his meal we just paid for that was foul and not edible???

I'm not carrying around a messy, foul sub. We'll just call it a $11 loss from a foul place we will never go back to again. I'd rather go to Allegan Subway or...

Over the years I have noticed some consistent trends at this location that can impact the customer experience. Favorable/Positives: The food quality is good. The bread is usually fresh and the ingredients all appear fresh. The forward facing workspace is clean and well-maintained, as well as the general customer area. Areas needing improvement: Employees wash their hands in front of the customer only about 1/3 of the time when I have come in (usually at night). Engagement with the customer is minimal. Work being done in the back is always prioritized over customer service- almost every single time I have come in, there are at least 2 customers, and only one employee up front to help the customers. It takes prompting to get the others in the back to help, or they just leave the person up front to fend for themselves. The speed of service would be faster if employees worked together to get customers in and out quickly.

I also have a concern that this location doesn't adhere to the same of guidelines for COVID prevention. When the mask mandate first hit, employees were reluctant or refused to wear masks (and even talked about this publicly). It is June 2021, and no one wears a mask- even employees that appear to still be in high school so are likely not vaccinated. This is a deterrent that prevents me from...

I hate doing bad reviews. But yesterday I went there, I didn't have beeakbrea or lunch. So around 4pm I went in there, I seen one employee in back prepping food and eating. Nasty as all. Then took a good 2-3 minutes for someone to say something. And they was standing right there. It took 2 girls to make one sandwich. I ordered a pizza. Was freezing cold in the middle. So I asked to heat longer. She did and was very polite. But my brother had to ask for his to be heated longer. So the lady burnt it she kept putting it in longer . So we left . I gave him half og mine. It took over 20 minutes...