Dunkin' — Restaurant in Maryland

Dunkin has a national problem of undercooking their hash brown. Most locations can overcome this by cooking the food twice, or setting the fast cooker to "18". This Dunkin can usually manage this request, except when they have the other problem Dunkin has nationally.

Most Dunkin locations are family owned franchises. So, it is common practice for them to give a job to their least competent family member. Anytime this lady is working, they are guaranteed to mess up the order. They don't eat the food they serve. They don't know what eggs and hash browns are. They don't care about this food. Culturally, they really don't even care about customer service or customer experience. It is common practice in the food industry to know the food you are serving. These people couldn't care less about the food. They process the food in the corporate designated process, and push it out without giving any concern as to what the customer actually asked for. They are only concerned about their metrics at the drive thru. For them it's all about the number of units pushed in the designated amount of time.

If they do mess up your drive thru order, do not fall for the, "Please move around the corner" bit. Wait right there in the window. Hold up the line until they get your order straight. This is the only language they understand because they only care about...

I spent ten minutes in line of one car in front of me to get to the window and being rudely told they DO NOT have caramel….. ??? WHAT? That is the most popular favor of a lot of Dunkin’ Donuts orders and you don’t have caramel… ??? The cashier was extremely rude and didn’t offer me ANYTHING for the inconvenience of this. This location needs to close… If you can’t hire people who know how to work and speak correctly to customers, they shouldn’t be working for you. NOR should a coffee shop “run” out of caramel when you have special drinks that have caramel in it…… This store as been a problem for many others and this is the cherry on top for me. I should have stopped going that last time I was there and the lady refused to give me my receipt after asking for it. She stated she couldn’t reprint it either. The parking lot sucks and so does their customer service!! I am never giving this location my money ever again!! I am a VALUED customer and my account shows that!! Unbelievable!!! DO...

Applied for Job after they reached out to me, Tabitha and Heather. I was Elated, been looking for a good job, where you would be respected? phone interview. I worked at a full scale bakery and also breakfast and lunch sandwiches and all kinds of things exceptional food and pastries and baked goods breads made out of the kitchen in the back. Made to order Cakes anything you wish. So I was told that they wanted a phone interview. Talked to me maybe 5min, and a day later they have no position for me ???? Seems to be discrimination with age. That is really sad, not to even give me a chance. Didn't even bother to meet me?? All the sudden no job position for you at this time. I want to know why? WHEN YOU HAVE A HUGE SIGN HELP WANTED! I'm right here and you can't even give me a chance so. The Management needs help? Never in my life. Work any hours very flexible?????? ...