HEMI Pizza-Bethesda — Restaurant in Maryland

I order this place once a month and bring it home to my family to enjoy so id say the pizza is usually great. Only twice have they gotten my order wrong and once they gave me a refund for the item they made a mistake on. Normally, the pizza has as much toppings and sauce as the pictures show but today.. it was different. They underdelivered on the garden harvest (could name this one garden scraps), the pesto chicken hardly tasted like pesto, and their new mushroom pizza was mostly bread cheese and sauce (in that order). They mostly get it right and im not sure whats been happening recently but it’s kinda a let down.

I have never eaten in the restaurant nor have i really talked to there servers (always pickup and i order thru their app) so i don’t know how the service is and i have to TIP upfront even if they get the order wrong. So when i tip average and the order is wrong i usually tip a little less the next time; if they end up doing it right then i bring the tip back up the next time. This time, i checked the pizza in the parking lot and saw that the quality I’m used to was lacking so i thought a little and realized that i forgot to tip on a $50, 3 pizza order.

Yeah, my bad, and i could have easily called them back to add a tip if the pizzas meet their own expectations but instead it looks like the food was catered to that mistake so I’m left thinking that the tip isn’t for great service, it’s to make sure the chef meets the quality and expectations of chef tony. So a 16.95 pizza becomes a 23.50 pizza (%6 tax, 2.50 service fee, and 15% tip).

I’m really struggling to see where the service is when i use an app to order and i only interact with the host/hostess to pick up my order. It feels like tipping up front is expected and if you don’t then prepare to suffer. They did not taint my food that i know of.

I wholeheartedly encourage people to try the pizza: it usually is great but if asked if i know a good place for detroit style pizza i will say hit or miss hemi pizza. I’ll go back and try again but I’ll probably only get 1 pizza for me and my family and I’ll tip %30+ and see if the topping ratio increases. If it does then my suspicions of a shakedown will be confirmed; it it doesn’t then maybe there are more pressing issues at play. Either way i think I’m in for another let down.

1st edit, no change: i hope i don’t have to keep adding like this but i just asked my partner how she liked the pizza (an hour after eating and i had yet to tell her my experience this time) and she said one of them was underdone in the middle and when i asked her which one it was she said she didn’t know cause they all...

I am writing to express my utmost satisfaction with the outstanding experience I had at your establishment recently. After visiting your pizza store, I felt compelled to leave a review and commend your exceptional service, delectable food, and overall delightful atmosphere.

From the moment I entered, I was greeted with warmth and enthusiasm by your friendly staff. Their genuine smiles and eagerness to assist made me feel welcomed and appreciated as a customer. The level of professionalism exhibited by your team is truly commendable, and it significantly enhanced my dining experience.

Now, let's talk about the star of the show—your mouthwatering pizzas! The quality and taste exceeded all expectations. The crust was perfectly baked, achieving that ideal balance between crispy and chewy. The generous amount of toppings was spread evenly, and each ingredient was fresh and bursting with flavor. It's evident that your kitchen takes great pride in delivering a remarkable culinary experience.

Moreover, I appreciate the wide variety of options available on your menu. The extensive selection of toppings, sauces, and cheeses allowed me to create a customized pizza that suited my preferences perfectly. This level of customization is truly commendable and sets your pizza store apart from others in the area.

The ambiance of your establishment also deserves special mention. The cozy and inviting atmosphere, combined with tasteful decor, created an enjoyable space for dining and socializing. It was evident that attention had been given to every detail, making the entire dining experience feel special.

Lastly, I would like to express my gratitude for the impeccable cleanliness and adherence to hygiene protocols I observed throughout my visit. It's evident that your store takes the safety of its patrons seriously, which is particularly important in these challenging times.

Overall, my experience at HEMI PIZZA was nothing short of exceptional. I am grateful for the care and effort put into every aspect of the dining experience, and I will undoubtedly be returning soon to relish more of your delicious pizzas.

I wholeheartedly recommend HEMI PIZZA to anyone seeking an unforgettable pizza experience. Keep up the phenomenal work, and thank you for providing a pizza haven that surpasses...

Listen... Don't walk RUN to Hemi's!! I wanted good square pizza last night and didn't want to drive into the city. I stubble upon this place and the photos looked too good to be true but the reviews were good I said let me try it out. Called to pick up and actual Chef Tony answered phone which again sold me on the phone experience I had he gave great directions and recommendations. I downloaded the app and it was seems less! Kudos to whomever built it. (I'm in UI and UX) Walked in and the aroma from the other cuisine they make (oh they don't just make pizza!🤯) had me drooling! Atmosphere was nice. The staff was amazing everyone greeted me and made sure I was being helped. Offered me water while I waited. It was clean also. Pizza was ready at the time it said it would be in the app.

Now for the taste! 🤌🏾 Ordered The Detroiter Texas BBQ Wings and Hella Hot Hemi Honey. Pizza was crispy gooey with the right amount of sauce for Detroit style but the flavor of the sauce was good too... Glad I got extra! Wings were good nice and meaty juicy I ordered BBQ and was given a Buffalo Sauce too. Thanks for that cause it was delish. It all was packaged well too they wrapped it so the warmth stays for my driven home. Like even thinking of doing that shows the level of care for the food they have. (Look at the wing video this is after opening the container.)

I'll be back for sure and definitely for the restaurant too. I'm telling everyone I know you don't have to go to the city for a square.. Hemi's is where it's at!

SIDE NOTE: Wing Flavor suggestion Mumbo Sauce, Lemon Pepper and Lemon...