Horrible service. I got coupons in the mail and I went in to use it. The person says they won't honor the coupon, that if I wanted to use it I could only get a sub with one meat meaning the huge list of subs they offer aren't included. The coupon says it can be used on all except a few new speciality ones. There was no sign and no warning that they wouldn't take it until we got to paying for the order. They said as a franchise they can refuse to take any and all coupons. Then it's like what is even the point in giving out coupons that no franchise will use. To make matters worse, the guy who was putting my sub together put on gloves and then wiped Sauce and ingredients off the counter then grabbed the ingredients for my sub putting now dirty gloves on my...
Read moreOn 12/31, I placed an online pickup order using the FLBOGO promo code. My order was set for pickup at 7:15 PM. At 7:01 I got an email saying my order was cancelled. I drove to the restaurant to ask why my order was cancelled and was told they do not do Buy One Get One Free. I am confused as to why/how this restaurant does not offer this when the location was picked before the promo code was even put in. I would also like to add there was no denial of the promo code at checkout. I was charged, order was being prepared, then just cancelled. I don't think its right for a promo code to be accepted, order processed, then cancelled. If a location does not offer a promotion I should not be able to use the promo code at checkout, it...
Read moreStaff rude as ever and very impatient. The menu says 2x cheese and when I kindly asked it get double cheese right the lady states do you want double cheese? What number are you getting? I tell her the number I thought and another lady appears yelling thats not number 20. 16 which is what I ordered and 20 are right above/ below one another and they bothe get double cheese. The order taker then started being a bit combative and rushing me to tell her what ingredients I wanted then proceeded to drown my sandwich in the sauce I asked for! I am not please with the attitude. They then got attitudes that I wanted to use the bathroom which they keep locked. Provided me with no napkins and rolled eyes when I...
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