Bojangles — Restaurant in Mebane

This particular manager decided they were too busy to adjust our order at the window and cancelled both orders that had been placed. They misunderstood my passenger as they were trying to speak loudly and clear enough to be heard from the passenger seat, as they requested the kids meal to changed from a Mac and cheese meal to a chicken supremes meal. The manager said that they couldnt do it. My passenger who has worked at several fast food establishments felt this was petty and requested they change it. They refused and accused my passenger of yelling at them and refused service. I personally am a long time customer of Bojangles, however I am going to take my business else where. They may be a new location, but they have a very poor sense of customer service. We went to another location further down the road and received excellent service. It was 80 degrees today and our AC doesn't really blow cold and we were hungry, something that could have taken a few seconds to change on a computer cost them money and time. Also here is a one star review to help other people avoid being treated unfairly and rudely. I hope they can improve their sense of being a service provider and not a place where emotions are in play. They were a male representative and my passenger was female. I think that he stated Im not going to be yelled at by some...

I understand it's fashionable its culture to wearing dreadlocks. It's your choice. But when you work AROUND FOOD!! You need to have them up. Not hanging down around the food. Everyone's hair and texture is not the same and pleasing to the eye. They're not clean and fresh. It is up to management to establish this rule and policies. Where did the level of professionalism go? Where did we come to work and listing to music was more important than serving your customers. This is not a race thing I too am black. This is only my opinion. I don't like to come into these restaurants. And I have to stare at your face. And you got a 1000 tattoos and nose piercings. It's so unprofessional. Please remove those objects when you coming to work. Or work out of sight. Management set some kind of guideline. I understand good help this hard to find. But where are you getting these people? You are serving food not garbage I enjoy Bojangles please let's get it together. Your appearance is everything.That look isn't accepted in Corporate America. You will not find that look in any Bank ,Hospital, Lawyers office Nor Public Service. Again, this is only my opinion.I am only 1 customer you won't miss...

Food wasn't bad but the reason for the low review is because of their terrible customer service. If you hate your job so much leave it instead of taking it out on customers. From the moment we got in the cashier was extremely rude and she was being so rude to other customers as well. She should not be working there she will make you guys lose customers. My husband and I came to pick up 2 doordash orders and decided to order something for ourselves since there was a long wait. When my husband went to put the doordash order in the car while we wait for our order real quick he accidentally locked his keys in the car and there was about an hour wait for someone to come help so we spoke to someone from doordash as well as the customers and everything was solved they even found a new driver for the order but an older woman who works at this terrible place tried to put us on the spot as if we were stealing when we were literally just there waiting for someone to come unlock our car and the little girl who was at the register being rude since the beginning was making smart remarks about it too as if we couldn't hear her loud mouth. This is the worst place...