Pizza Hut — Restaurant in Meridian

I’m not normally one to complain or leave reviews, but the customer service was horrible. I had placed an order online at about 9:15. It says my order should arrive close to 9:45-9:55. Okay, I’m fine with that. It’s now 10:15 and nothing. I call the store (which I know is closed but will answer for customers until everyone is gone) and the young lady that answers and immediately tries to rush us off the phone. She answers and says, “Sorry we are closed. Have a good night.” We barely had the chance to explain to her that we just needed to know where our food was. She then proceeds to tell us that if we placed the delivery order after 8pm, then all the delivery drivers have gone home. We hang up and try to dispute the charges online, but nothing is working. We call back, and the same thing happens. She tries to usher us off the line. We explain that we cannot seem to dispute the charges. She tells me that because the pizza wasn’t delivered that it should be disputed regardless. Well now I’m curious. I ask her if my food was still there? She puts me on a hold and tells me yes, that it’s sitting in the hot box. If the delivery drivers weren’t going to deliver my food, why was I not called and informed? Why did they waste product to make something they knew couldn’t be sent out? I wasn’t called and told to make it pick up instead. I wasn’t informed of anything. Highly upset. The attitude from this young lady was rude for no reason. I understand you want to go home. But if you are unhappy with your job, then find somewhere else to work. That was unnecessary. Im going either in the morning to dispute this or call when I get back home...

Can't really tell you about the food. We waited 20 minutes after we were told our order was ready trying to get in the pickup line. The line was backed up onto North Hills Street. In the 20 minutes we were there we might have seen 5 cars pick up. Seems like people are getting in line when their orders aren't ready or placing orders in line. Several people went to the doors and the doors were locked, this was at 7:30 on a Wednesday night. We left, figured food wouldn't be worth eating by the time we got to...

so yesterday i went and they charged me for someone else’s order which was 5$ more then mine. lied and told me they were going cancel it and never did. when i went today to tell her that it never came off my card she VERY rude. when i told her it was ok that next time i will just use dominos she said god bless and shut the window in my face and didn’t even give me the stuff i ordered. i’m not a person of conflict so i will let this go but it will be the LAST time i go to the north...