The Grand Stand — Restaurant in Merrill

Terrible experience for food in Merrill! Very bad customer service! The owner intentionally bold face lied about every word she said when I called her to get a refund, she said my boyfriend TOOK the wrong sandwich ( no! He was handed the wrong sandwich) she said he was given the bag of food ( no he was given a single sandwich wrapped in tinfoil) she said he ran off and they tried to stop him (no he can’t run, he walked to the car) we waited well over 15 minutes and all they could make is one sandwich ( which was the wrong sandwich)...I told dave forget the fries and onion rings the dog is going to over heat in this hot sun. when I corrected her she hung up on me...then refused to take my call. I left a message. Then she called me back, i told her that’s no way to treat a customer I want a refund. She said ok on refund, so we drove to grand stand and gave them the wrong sandwich, and asked for our refund. We were told no, and that we already received the refund....NO we didn’t receive it!....but Finally we got our refund. We will never eat at this business again, not because of the wrong sandwich or the 15+ minute wait time in 85 degree weather for half our order, but because of the snarky boy who screamed OMG REALLY! When I ask to speak to someone in charge, or the fact the workers didn’t want to fix the situation, and mostly because the owner was rude, lied, and hung up. Post edit: the owner changed her response. this is original Response from the owner. a day ago Heidi, you were given the incorrect sandwich by mistake by a 16 year old boy working the third time and trying his hardest on an extremely busy day. You called me, on my personal cell, after I left and the call was dropped. I called you back. I then refunded your money on our computer system and called the shop to let them know. They were confused not like realizing you had paid cash and that though the transaction was refunded they needed to give you the cash had you paid by card it would have been complete already. You did not wait 15 minutes as the ENTIRE ordeal took 20 minutes and I have a timed register statement showing this. Your boyfriend was told his order would be right up and chose to leave. I did not lie. I said the staff yelled out the order and he “took” the wrong sandwich as in was given and left (not stole). I said bag - as I said today I am not going to squabble with you about what packaging it was it in, it is irrelevant. I didn’t say “ran off” I said left, which he did. Your “one sandwich” was made and ready, we were waiting for your fries to drop, he was told this and said he didn’t want to wait. I apologized, offered to get you the order and refunded your money. Not super sure what else you would expect. It was a very busy day and my staff is human and makes mistakes. A young person made a mistake and rather than approach and have a discussion you called and berated him and made him feel terrible. There is more to life than your chicken sandwich - though you are the same person who called your neighbor children “crotch goblins” on a recent post so frankly, your opinion doesn’t really matter to me. By all means, take your...

This place has such potential to be a cute well-managed stand, unfortunately I can tell their owner doesn't really care about the customers reviews I was there just the other day and there was in fact a beard hair in me and my friends ice cream whether you like it or not there was a man with the beard behind the stand everybody working was on their phones and completely unprofessional probably because they are all in high school. I've been working and food and retail business for about 10 years and I know some people have off days for whatever reason but hygiene, cleanliness, and politeness is not something that is interchangeable. I already know that the owners probably going to leave a comment under my review gaslighting me and blaming me for my poor experience at his business so I'm not even going to read it if he does leave a negative comment under my review learn how to manage a business more they offer really nice business operations courses and I think you should take a brush up of how to positively reply to customers even if they didn't have the...

I have ate from both places and 808 is better, I think, the cheese curds right after grand stand opened was to greasy, so I choose 808 but nothing bad about either place. Great Ice cream and walking tacos. And as far as parking I have my own spot to park in. I dont live by the grand stand so I dont know why you put that on this post.So I know your talking about a guys that stayed the night awhile back. You say I never purchased anything but then why do I have past charges on my card from when I bought my superman ice cream a few different times and Chad's walking tacos for 6 bucks. I think it a lil crazy you would say I've never purchased from your business. I wasnt trying to make your business look bad,but you try and make me look bad, I think people will see this and make there own judgments about you. Not...