Burger King — Restaurant in Mesa

Clearly an issue with leadership at this location. I’m seeing numerous reviews citing extended wait times, poor service, incorrect orders, and poor quality food.

This is my second trip here (I always give a place a second chance) and I will not be back. You’re better off driving the extra 5 min up Ellsworth to Queen Creek marketplace and hitting Chick Fil A, McDonald’s, or In and Out.

I am now approaching 25 minutes of waiting for 4, 8 piece chicken nuggets and a drink. My iced tea tastes like straight chemicals. My first experience here had me waiting 15 plus minutes for the same order, only to turn onto Ellsworth and realize they had given me Jalapeño poppers.

Clearly there is no desire from ownership to improve their quality or performance at this location so I would encourage others to patronize a different establishment that believes in providing an adequate service.

Edit: went inside after 35 minutes to ask for a refund and was told I’m lucky I get anything because they can’t keep employees and no one knows what they are doing. Got my food tossed at me on the counter. Another customer was in there dealing with...

Worst experience I've ever had at any Burger King. First off, the order was wrong and I was being charged for extra items. The young man working the drive-thru acknowledged and said he'd fix it. Three to five minutes later, the same worker did not take off the extra items, but instead, added more items, making the total even greater. I told him once again, what I had ordered, and again, he said he'd fix it. A few minutes go by and another worker asks if I've been given the drinks yet. I told him, "no." Once he gave me the drinks, I waited another 3-5 minutes until I finally got the food. I decided then that I'd check the bags to make sure everything was accurate and the food warm. All the right items were there, but the whopper was not warm. I was going to say something, but the car behind me started honking at me. I looked at my rear-view mirror and a woman and man began signaling at me to move on...to drive forward. My two-year-old daughter was in the back seat. I decided to just drive off and avoid any problems with negative and...

I ordered 2 chicken sandwiches online through their website at bk.com. Burger King charged my account, but when we drove to the restaurant (through heave construction, I might add), the order didn’t come in until the exact time that I was supposed to pick up the food, which meant that I would have to wait about another 5 minutes until the food would be prepared, not an ideal situation for placing your order online where it is supposed to be ready for pick-up. We were informed by the manager that there was no chicken at the store, so I asked for a refund. She informed me that I had to call the corporate office, a colossal inconvenience for me. I was able to get through to a live person (in Canada, of all places) who said that they would open an “investigation.” I also asked for gas reimbursement, to which he said “I can’t help you for that!” This is poor customer service, so I caution anyone who wants to order food through the BK website or app, to call the restaurant ahead of placing your order to see if they do in fact have the...