Dunkin' — Restaurant in Middletown

I frequently visit this DD almost daily & today was the WORST experience ever. The girl with the nose ring & red hair was extremely rude. Snatched money as soon as I pulled up & threw my change and balled up all my napkins in a ball. Proceeded to bash another employee for moving to slow while she was at the window during this time. When I asked for new napkins she threw them down and yelled at another employee to get me new napkins because she “didnt have time to deal with us”. Not sure if she was having a bad day but this kind of blatant disrespect is not acceptable. I will be back to address this concern with the manager in person tomorrow @9AM as I was told the manager is only there from 9-12. Hoping we can resolve it or I will be using a connection to report this employee to corporate. (I...

I walked in here before 7am on a Monday morning for gas and to grab coffee. What I was greeted with is a blonde girl complaining LOUDLY about working too many shifts and a co-worker she didn't like. The other women present were so focused on her complaining and talking about other people that no one waited on me. The guy I paid for gas had to help me. Even while I was waiting this girl was running her mouth about this co-worker saying she was nasty and doesn't wash her hair and that even if she gets in trouble she's not afraid. I am probably asking way too much from a Dunkin Donuts at a gas station but this behavior is unnecessary, unprofessional and hostile. I would rather go without coffee than...

Placed a mobile order. Was informed upon arrival through drive through that they were out of whole bean bags of coffee. I asked for a refund for product that was out of stock. They refused and told me to reach out to customer service through the app. What an absolute joke. Customer service informed that they are an independent franchisee and the complaint goes back to them for refund. Store did not respond to the complaint and I am out $22. Reached back out to customer service for escalation and resolution - still not resolved. Will not revisit this location! Poor customer service. Lack of resolution and overall worst experience. Stay away from this location unless you want to be...