Taproot Brewing Co. — Restaurant in Middletown

This was our first time visiting the brewery and we will not be returning after our awful experience. We made reservations prior, as required, and showed up on time. Once shown to our table our waitress brought waters for most of the guests and then did not return for a significant amount of time to get a drink order from us. Once we did order drinks, the wait for them was extremely long. We then had to flag down our server again to order appetizers because she practically ran from our table after bringing drinks. We continuously had to flag down our server to place any sort of orders; drinks or food. At one point I went to the bar myself to get drink refills, all while we watched our waitress walk around us. We eventually got to order meals and again waited an atrocious length of time for them to arrive. We waited so long for our food that we were able to go to the gift shop and leisurely walk around for quite some time. It was at this point that we were about to pack it up and leave. Our food came out at the same moment we were about to cancel our meals and they were wrong. Two steaks were ordered medium rare and both came out medium well/well done; unacceptable for a $28.00 meal! I sent my meal back to the kitchen and asked that it be removed from my bill because I did not want to wait another hour for it to come back to me. When the manager came to ask what was wrong, I explained that it was cooked incorrectly, she then began to argue with me that, "the kitchen staff checked it and it was indeed medium well." ..... That's not what I ordered. My husband also spoke with the manager prior to this about the wait and she blamed it on the wedding they were hosting and continued to argue with him and make excuses for the missteps since we arrived. It was not our fault that a wedding was being hosted and the restaurant was not staffed correctly. It is also extremely inappropriate for the manager to be arguing with guests about their experience. We were there for a celebration and our entire night was ruined by this experience. We didn't leave until 8:20pm. That's 2 hours and 20 minutes past our reservation.....interesting for a place who charges $25 per person if you miss your reservation. We will not be returning ever to this establishment and will not recommend anyone else to...

Went today with my wife and another couple. Location is fantastic. We were there to do a wine tasting and there was a 20 minute wait so we decided to order drinks and go out to the garden area. The wait was way shorter and our tasting was ready as we got our drinks. The girl at the counter was very nice and told us we could come back when our drinks were finished. We had a very nice time outside, sipping our drinks playing some Cornhole and enjoying the vineyard. When we were done we went right on to the tasting and it was again a really enjoyable time. I'm not much of a wine person but the bartender was very knowledgeable and friendly so I did enjoy what I tried (Cider was my favorite).

After the tasting we went to the Taproot restaurant to have a late lunch. Short wait, not too bad. This is where I wasn't totally thrilled. My wife got the BLT and loved it. My friend's wife got the burger and was thrilled it was on a Bolo and said it was delicious. He got the clam flat bread. He didn't realize it had onions and picked them off without complaint. He said it was good but was expecting more clam. I got the Ooey Gooey Grill Cheese and added tomatoes. It was neither ooey or gooey and the tomatos were end pieces so every bite they popped out the back. It was ok but I would not get it again. The other couple has been a few other times and said the winery restaurant is better but it was...

Really disappointing! Used to love the food and wine experience at Brix but went to Taproot today for lunch and not great. Arrived but were told we could not sit until certain time. Weird! Tables were available! We of course waited…. Couple who came in two min later were told they couldn’t be seated till thirty min later. Seems like reservations are a must but only at half hour intervals even for walk ins when there was room. Didn’t quite get that. My husband, who has a severe dairy allergy, asked re the roll for burgers and waiter said he’d find out and return. Husband made it clear that depending on rolls (brioche is often used in restaurants and has dairy and he thinks gluten free, often the only substitute tastes awful) he’d make decision. Server never returned and ordered the burger…. When asked re roll, he wasn’t sure other than noting they’d make substitution. Still not an answer! He got burger, said it was ‘ok’… nice they had vegan cheddar. Looked like gluten free roll to me (smaller size) but server said dairy free. ???? I got salad - flavors were different given the variety of spiced nuts (all sweet would work but these weren’t)… would not come again - seems like the restaurant is catering to tourists and not locals. I do like some of the wine but don’t have to eat there to drink that. There are better...