Whataburger — Restaurant in Midlothian

I had a truly shocking experience at Whataburger with my family (all adults who witnessed the incident). When we placed our order, the manager, Lydia, seemed distracted and kept asking us to repeat our order. After we paid and received our food, we realized that we had been given fries instead of onion rings. We politely asked if they could just replace the fries with onion rings, as we didn’t want the fries. Lydia’s response was that we would have to buy an additional order of onion rings because she didn’t hear us request them. We were in disbelief. I even questioned her, saying “are you serious?” because it felt like a joke, but her response was completely serious. She told us to go to the Whataburger down the street.

In shock, we drove off and I called the location, but no one answered at first. When I finally spoke to Lydia again and asked for her name, she mentioned that our receipt said fries and not onion rings. Well, exactly—she misheard the order, and we were simply asking her to fix it by replacing the fries with the correct order of onion rings. She still refused, stating she wouldn’t make the change unless we paid for the onion rings again.

Although I was pretty annoyed by the situation, I kept it professional on the phone. However, Lydia continued to insist that her actions were justified and refused to acknowledge any mistake on her part. She was still "dying on that hill," as they say. She claimed that my questioning of paying for something we already ordered was rude, yet she was completely unwilling to make things right.

It’s hard to believe she felt our questioning was rude when she wasn’t even listening to us in the first place. We clearly said we wanted onion rings, and my son even repeated the order, but Lydia was too distracted to hear us. I’m honestly still in shock because we always treat people in the service industry with respect, and this was the most blatant rudeness I’ve ever encountered. After looking at the Yelp and Google reviews, it seems we’re not the only ones with issues involving management at this location. Lydia was defensive and unhelpful, claiming that we were rude for questioning why we should pay for something we had already ordered, yet she refuses to admit any wrongdoing.

To sum it up: This was the most unnecessary and rude interaction we’ve had at any fast food restaurant. We were simply trying to get what we paid for, and instead, we were treated with hostility. I hope this feedback helps improve service, but I’m still appalled by how it...

Not a place to take family or even a safe place for a individual.Loud yelling cursing of 20 year olds in groups of 8 people in there 20s.One emplye cook involved running threw front of the store yelling.Then he gets in his car by the front door revving the engine to rwd line.Not even a muscle car.Just not the place at the front door for a employee to act this way.I can't believe Waterburger allows there employees to disturb there customers.This group acted like they owned the dinning room and running behind the register and cook area like they all worked there.I tried to talk to the manager one of the loud mouths heard me talking to manager to see if she would do something about them disturbing everyone else in the dinning room.Then I get confronted from this guy he overheaed me.One of the friends.He starts walking in to me closer confronting me telling me I should talk to him and a couple of his friends gathering.Ok I will just call police.So I did.I didn't even get to eat my food.This has happened multiple times at both Locations in Midlothian since 2014.Pretty said even county sheirfs have had fights in these stores and lost there jobs.Last time i was assaulted at the other location.I stood my ground was pysically hit. Was on video.I filed charges and city didn't prosecute.I can't believe we let 20 year olds run the floor like punk gangsters and emplyees in evening at booth Whater burgers in Midlothian.If you speak up it starts a fight.I thought I was in America had right to free speech and eat in piecefull environment.I will be investing in my 2nd amendment rights.Finding restraunts that want...

My first thought upon driving up to this beacon in the night was..."Salvation!". The parking lot and dining room were both completely empty and 3 vehicles in the drive thru so I decided to go inside for my togo order. My order was taken and burger freedom was in motion. I picked up my cup and went to the ice machine,got my drink and didn't bother sitting down because of what appeared to be a full staff behind the counter and inheritly knew that I'd be on my way in minutes. Funny word "minutes". You know you can break everything down in minutes if you really wanted to,years,months,weeks,etc. I wasn't in a hurry but as time went by I started to think everyone working knew that also. I can't tell you how long I waited because I wasn't that upset and the time wouldn't be accurate ,but I will say this... it was enough time for me to look around the dining room and notice that there was a line of moldy slime around the automatic ice machine at the beverage station. I peered down at the cup I was holding and thought that if I could see wet mold on the exterior of the machine then what kind of horrible black mess is growing on the inside. It sure didn't seem busy enough at that moment for someone to not have time to clean such an integral part of a restaurant's revenue. I finally got my food,tossed my drink in the trash and left. I didn't feel like getting sick. P.S.- My fries were perfectly piping hot...