Dunkin' — Restaurant in Millville

I ordered for drive thru pick up on the app while sitting in the parking lot. Waited a couple mins then proceeded to get in drive thru line. Although I was able to place and pay for my order in advance, when I gave my name at the speaker I was told that they no longer serve the croissant stuffer sandwich. I had to ask them what do we do in this case since the order is paid for. They then asked what I would like to replace it with. I picked a sourdough BEC and was told that that sandwich is "like" $1 more so I could not choose that one. After a minute of examining the menu and silence the lady said she guesses she will just give me the sourdough. I said ok great and thank you very much to again sit in awkward silence. I asked after 30 seconds or so if there was any other issues or shall I pull up, and was instructed to pull up. After receiving my order and pulling away, I realized they had given me an iced cappuccino, not the hot one that I ordered. This was the last thing I wanted on such a cold day but I did not have the time or patience to go back and change it so I kept a $10+ order that I did not even want. I was very disappointed 😞. My boyfriends...

This place is very inconsistent with the quality of the coffee and food they serve. After my order from this morning I don't trust them to not give me food poisoning and will no longer be spending my hard earned money here Don't go through here on Saturdays because there is no Manager on duty to answer the phone or talk to in person. Also the phone number does not work so you have to waste your time and gas to go back to the location, where there is no manager on duty, in order to find a resolution to any opportunity you may have. Giving 2 stars instead of 1 because at least 1 person has good customer service and had the decency to refunded my $25 order. Also the overall structure of the parking lot and drive thru line make absolutely no sense. How are you going to have 1 way in and one 1 out where all of your main parking has a drive thru line in the midde of the parking lot. For a location as busy as this one , near 2 schools and small businesses, you would think they would reconsider the flow of traffic...

This was my go to Dunkin, but I think I'm going to have to look for a new one. The morning time has gotten to the point that you can wait in line for almost 20 minutes and they get your order wrong. The words iced and hot sound nothing alike but when you get to the window you have to correct the employees. The crew after 6pm seems to only concentrate on the drive thru and literally ignores you. 10/9/21 Things have not improved. This morning thought I would go inside to order and skip the drive thru line like I have seen people doo all week. I guess it's a shot in the dark whether or not they want to serve you inside because the lobby was closed. Waited in line forever, over 20 minutes. A female pulled into the parking lot and was going to go inside and I advised her it was closed so she got back in her car. Lo and behold, she got her ordered delivered to her outside without having to wait. If you can take orders out to cars, you can take them in the lobby. Today was strike 2, one more and I'll be...