Subway — Restaurant in Milton

I want to start off by saying, my food was subpar. One sandwich was good and one was the lousiest sandwich we have ever gotten.

However, there were a few things that did not settle with me when I arrived. First, I placed the order about 30-40min before I actually arrived and the food wasn't done. There were two employees working with about 4-5 active customers waiting in line. I waited for about 5-10 min and when I found a moment to ask, I asked how much longer my online order would be. The heavier set employee stated that it would be coming up next. That was the least of my worries, it happens.

As I was standing there waiting, I hear the next customer in line order a 6” #31 on the menu. He started to say his basic customizations and the employee stated that “Unfortunately, I cant customize that sandwich. My hands are tied with Subway’s new sandwiches. They are stricly forcing customers to get it as is.” Im sorry, but I have NEVER seen a Subway deny a customer their rights to customize a sandwich. Not to mention, that it would lose the opportunity for Subway to upsell the product with extras.

Then he finally finished my sandwiches, and handed them to me. I put in the notes on my order that I wanted a side of mayo to go with the sandwich. Not a tub, soup crock, or bag… Just a ramekin of mayo. He said “Since you already placed the order online, I cannot get you the extra side of mayo” I have gotten the same subway sandwich with the same request every single time for the last 2 years at Subways across both Franklin and Chittenden counties and NEVER have been denied a small side if mayo. He then added in “We don't have a whole lot of mayo left anyways”. It was 6:45pm. Regardless of when they close, they should fulfill a customers request. If there was a spot to add extra mayo beyond the “More Mayo” option, I would do it.

All in all, it seemed like this individual just didnt want to take the time to do simple tasks. They crumble under any bit of pressure. Worst of all, they lied beyond measure. Even though my sandwiches were made half ok, I will not be back to this location. I will add, the other younger employee was calm, personable, and seemed reasonable. I wish I dealt with...

They are lucky they are even getting a 1. If it could be a .5 or less than that's what it would be. Now, this rating doesn't reflect the workers, well to some degree it does as they rae the ones that apparently aren't keepin' food refrigeratored properly or something. Someone there isn't doing their job. The job folks I'm referring to is food management/prep/whatever the case may be. So why a 1 or .05 or less, yes folks I got food poisoning and so did my partner. She got it from one end. I had the joy of throwing up ALL night and in the am (had to go to ER for fluids). I know it was food poisoning as I've had it before and it (The symptoms projected themselves as they had before and my partner of 16 yrs told me that she thought the meat looked weird and something else, kinda wish she had said something earlier.. LoL! Not funny but wanted to break up this awfulness. So, FOLKS...DO NOT EAT AT THIS SUBWAY IN MILTON PLEASE. I have called that Subway and I plan on taking it further. These places must know about these awful things so they can improve. Kind...

Not sure how this place is still open. The customer service is terrible. I went in yesterday for 2 sandwiches, I had placed an online order so I was just picking it up. When I got there it was not done. Fine by me, I was in no rush. A customer in front of me of me asked for extra onions and they gave him 2, I’m not kidding 2, not a slice but like the pieces and he asked is that extra onion and the employee said yes if you want more I have to charge you $1 more! Both the customer and I were shocked. I’ve never heard that before.

Now it’s my turn and they are working on my sandwich, I ask for extra onions and bell peppers and I got 1 piece! I asked them when they started doing this and he insisted it’s been that way from the beginning…I’ve had subway from many different places throughout the country and this state and no one ever got stingy with the onions!

Their customer service is awful, it just ruins everything. I’m not eating there again! I’m unsure they won’t...