Dunn Brothers Coffee — Restaurant in Minnetonka

I usually love Dunn Brothers and its my usual stop-along-the-way place going to work. I recently moved away from my usual locations in Circle Pines/Andover to the southwest metro and was happy to see a Dunn Brothers on my way to work. I came in and ordered my usual dark roast coffee and avocado toast with a very polite and patient lady. I let her know after she rang me up that I wanted room for cream and that I would want to mix in my sugar first. She said no problem! Before she could pour my coffee, the drive through dinged and she took the order. A man (who I later found out was named John/Jon) walked out and asked if he should grab the light roast. The lady was a bit frazzled taking the drive through order and said, yes please. He poured the light roast, no cream and tried to hand to me. I let him know I had the dark roast and it was with room for cream he argued with me saying it was a light roast and I let him know what I ordered. The lady let him know the light roast was for the drive thru order and I was a dark roast with room. He then tried to ring me up for a dark roast but I told him I paid already. He proceeded to argue with me saying it didnt go through but it did. I told him I wasnt paying twice. He then yelled at the nice lady saying she needs to put room for cream on the order and threw the hot coffee all over the back counter. It wasnt on accident... He was having a full tantrum and going off on this nice lady. After he poured my coffee, he put barely enough cream in the cup and handed it to me all while still giving the lady a hard time. After he went into the back, I asked her if she was ok. She said it was her first week and I was completely shocked. Here was a very nice, competent, first-time barista getting treated like a dog. I felt so bad, I offered her a position at my employer who was hiring in the area. Sorry Dunn Brothers! You are going to lose a very good employee to a man-child with a bad temper and who is not professional in front of customers nor is respectful to employees. I heard this isnt the first time, but I do plan on returning and confronting him, should he be disrespectful again. Please say something...

FORGET STARBUCKS. You know those sad little week-old hockey pucks Starbucks sells that they call breakfast sandwiches? Well, Dunn Brothers sells the exact opposite of that. I mean I was blown away by how delicious my breakfast sandwich was this morning. I was honestly not expecting much. I have eaten my share of coffee shop sandwiches, and never been impressed by any of the big chains, as they always seem to be premade and come in plastic wrap. Not here! Not only did I have my choice of bread (I chose croissant, which did not disappoint), but they actually have Beyond patties to substitute if you don’t eat meat! AND they will put your choice of veggies for no of charge (unless you order avocado). I ate it so fast I didn’t even get a picture of it, but it looked as delicious as it tasted. Couple that with ample parking, a nice, fenced in patio, and cute ambience with local artist’s wares for sale, and this Dunn Brothers is definitely a cut above any other coffee shop in the area. Oh, and the staff was super kind and helpful as well. I was having problems getting on the Wi-Fi to work, and one of the guys kindly helped me get on and get working. I will definitely be checking out other Dunn Brothers because of my great experience...

I’ve visited this location a few times now, as I frequent the float tank across the hall, and have found every visit to be worst than the last.

The service has gotten slower and slower, despite there usually not being many other customers around. The prices also seem to be climbing, and their drinks are at least $1 higher than their competitors same menu items.

Today’s experience was my worst and likely the last for me. First, the girl working was wearing a spaghetti strap tank top. Maybe I’m old school, but that is wildly unacceptable and unprofessional in my opinion. She handed me my drink and went to shut the window when I had to remind her I had a sandwich as well. They clearly overlooked that so I sat there for ten minutes while they made it.

When someone pulled up behind me in line, I also got to sit and watch them make that persons full order (including food) while I still waited for mine.

I stopped by hoping for a convenient and quick coffee and breakfast on my way to my next appointment and instead I overpaid for them to make me late....