We stopped here because they advertised serving Little Amps Coffee (look them up..amazing). We Love little amps! We walked in I saw no Little Amps anything. So I asked..they do infact serve it they said. Sooooo..... We got two shots of espresso..the shots were pulled pretty well, and they tasted pretty good as well. We sat down to drink our espresso. We thought since that came out alright..let's order some drinks to go. This is where things go down hill...
I ordered a London Fog dirty..earl grey tea, steamed milk, shot of espresso (shot of espresso makes it "dirty") It's a staple in coffee shops so I didn't think I was ordering something outrageous. The Barista had no idea..my fiance had to show him how to make it (she's a barista) and he was genuinely paying attention (wanted to learn). Got it..it was horrendous..no big deal to me since I obviously ordered something he he's never heard of..just wanted to exchange it for a drip coffee. A manager came over to help with the exchange (Haylie was her name Im pretty sure)..holy rude to my fiance when she tried to exchange it for a drip coffee. She scoffed at my fiance and in a very questionable tone said.."what even is a London Fog"...body language and tone said that we WERE an inconvenience...
Had no idea what coffee was in the drip coffee..their answer was regular coffee. Ok..but what kind of coffee? This isn't Rutter's or Sheetz. What kind of coffee is served there? What roast. Flavor profiles? Any knowledge of coffee at all? 2. One drip was completely empty and the other was basically empty. 3. Manager and barista both said drip coffee was the exact same price as the London Fog I ordered. Excuse me..what? Drip coffee is the same price as a tea latte with a shot of espresso and non dairy milk? So I got overcharged and treated like an inconvenience.
The inside of the shop is nice. I enjoyed having my espresso in front of the large picture window before things went downhill. It's definitely a warm/cozy feeling. On the opposite side of the cafe there is another sitting area with a nice couch as well. The surrounding area is beautiful if you want to take a walk while sipping your "regular" coffee. The nature is amazing. They have merch and fishing stuff in the cafe as well as baked goods and such.
Keep an eye out for a more in depth review on our blog...
Read moreI don’t generally leave reviews but the cafe (the cafe only—I cannot speak to the restaurant/hotel) consistently has the worst customer service in the area.
Every time we go to the cafe, we stand at the register and have difficulty flagging down the employee; we are deliberately ignored. This last time, someone from the back came out and pointed at us before the employee would come over to ring up our order. This happens every time.
My family ordered 3 of the sticky buns and when asked said yes, we did want them warmed up with caramel. We waited 15-20 minutes for these pre-made sticky buns to be put on a plate. During our wait, many other families came in and ordered drinks from the cafe. Every single drink was made before our order. When they were brought to us, only one had caramel and none were heated up. At $7 a sticky bun, I did send them back.
The employees are always noticeably bothered that someone has come to the cafe. We always tip with our order so I truly cannot understand why someone working in customer service simply cannot provide service...
Read moreI was excited to order coffee at the cafe as we had never been before. It was very nice appearance wise, but that was the only nice thing about it. The service is absolutely horrible, and there is literally no sense of urgency from the staff. Ordered lattes, and they did not let us know until 20 plus minutes later, and all the other customers were already served that they could not locate the proper syrups. I received a refund and went over to the nearby Starbucks to be served in a much more polite and timely manner. It’s a shame when you are trying to support a small business and it ends...
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