Subway — Restaurant in Montevideo

I went through the drive thru today and ordered the sub series #8. When going through the screens, it preselected all the toppings for me according to their menu. (Except it did choose the wrong cheese, but I changed it on my own). When I got home and opened my sun there was only chicken and cheese on it. No other toppings that come with the #8. I drove back to the drive thru and went to the ordering screen first to make sure it wasn’t my mistake. I was right, it does preselect everything that goes on a #8 for you except for the correct cheese. I pulled forward and told the guy that made my sub that it had no toppings. He told me that my order slip had none on it but I explained what happened at the ordering screen. He apologized and made me a new one. He asked me what I wanted on it and I said the default toppings for a #8 and read the list off of the subway menu for him. When I got home it was still wrong. So, I called. I calmly explained everything and brought up that maybe there’s something wrong with their ordering board in the drive thru. I told her my sub did not have bacon, onions or the creamy garlic aioli on it. Her responses to me was that they were out of onions, that’s fine but would have appreciated that communication. She also said to me “Whatever!”. I told her I didn’t appreciate her attitude and would like a refund but I wasn’t going to drive there again. She said she could do a gift card for a 6” sub. I told her that I ordered a foot long and would like a full refund. She said they couldn’t that. I complained to guest services as well tonight as their employee was extremely unprofessional and rude. Their menu inside also states what comes on all their sub series subs. I understand that maybe if it was a new employee making my sub, they may not have everything memorized but it’s literally in writing on their menu. I kept both subs in my fridge as I will be bringing them back on Monday when hopefully better...

So my mother lives in Monte (I used to and used to work there many years ago) and I’m making this review because business advice is always needed for failing companies. Montevideo is one of the few subway locations that has a drive through and this by itself especially after COVID is a huge asset that apparently is being limited or shut down to make people walk in. My mother that is on her feet 8-10 hours a day does not want to walk into your store to get her food at the end of the day which i feel is completely reasonable. In the city if anything I shut down it’s the restaurant not the drive thru and THIS WORKS. Now the second problem apparently the complaint is they don’t have the drive thru open because of lack of employees… let’s talk about you not paying them the now minimum wage in Minnesota and then expecting to have loyal employees. If you want business you need workers, If you want to loose this franchise you are on the fast route of doing that by not paying your employees a fair wage which is why they don’t want to work there when Mc Donald’s or Walmart is provided a still barely livable but a lot better than 13 an hour wage. It’s clear that the person that owns this location is older and needs to learn how business works. If you want to not go under… do one of the 2 solutions I suggested if you do then that really sucks for those that are trying to have a...

It was the 3rd day on a row that the ladies at the counter had an unpleasant attitude. I have said HI, (smiling) only to be ignored or They had been making our sandwiches very lacking and practically with a bad attitude. I understand you don't have to be rainbows and sunshine every day because we are all humans after all BUT Customer Service matters, the way you take care of the people that keep your business open so you can have a job MATTER. There are a few young kids that work there and they were very nice to my husband and myself...unfortunately we have not seen them there anymore and honestly the service the people there now offer is VERY LACKING to say the least. BRINGVTHE HAPPY...