CHAPALA Mexican Food & Taqueria — Restaurant in Mount Vernon

Queso, ;) Let me just start off with saying, I don’t say this lightly and I very rarely give a bad review. I am all about if you don’t have something nice to say don’t say it at all. My first experience with this place was amazing. My husband and I had ordered some tamales. We came back a couple more times because they were so good and we discovered that they make amazing grilled jalapeños with crema sauce, we love grilled jalapeños and these were a special treat. They since stopped serving those. The last few times we’ve come the food has actually made our stomach hurt. Just too greasy! The carne asada tacos taste like they used your average steak seasoning in the grocery store. Nothing impressive about them at all, and the tortillas were full of so much grease, that they were really mushy. We ordered the birria tacos; everywhere else you get broth for dipping and cheese, these come with neither, here we just got this greasy meat with a lot of gristle thrown on a greasy tortilla. We ordered the jalapeños that we love so much and they came back with not the crema sauce and when I asked today if they ever served it, she said no when I know specifically, that was what got me coming in there. Not sure if the place has a new cook or what the deal is, but it has definitely lost its flare and today’s experience was my absolute last straw, I will never go again. They were not rude but they were not friendly either. To bad.

If you want amazing street style Mexican, I highly recommend Tacos Tecalitlan in Burlington. They have only raised their prices to what seems fair for these crazy economy times and the food is freaking fantastic!! They are...

My family was looking forward to try the food of this place, the manu looked amazing. I ordered a Rib eye and ask our server (Natalie) to please ask the cook to make medium (I specifically said I want to see pink in the meat), when the food came the meat was over cooked, we waiting for 20 to see her again to tell her and she immediately became very defensive stated “I didn’t make like that the cook did” … right away we told her, we know we just want to know our options she threw her arms up in air and said I will get you another server. Unfortunately the service is very poor, very unfortunate because this seemed like a nice place .but the service very rude

5/6 I reviews the response from Chápala restaurant indicating that they do not have Rib eye stake, only carne asada, which is even more concerning, because their menu clear indicates “Rib Eye” and they have a couple of plates titled this ways. You saying that you do not have a server named Natalie is pushing back and rejecting the feedback, instead of in humble manner acknowledging that your server did not act in a polite manner. The server didn’t want to disclose the name of the manager when we asked, the name of the server is irrelevant what matters here is the poor customer experience...

Been in there several times and food is excellent! Hands down! Have had great service until tonight. 11/9/24. Bartender asked if my husband wanted a 2nd beer, he said yes. She never poured it & went into kitchen & disappeared for over 10 minutes. When she returned, I asked for his beer thinking she may have gotten sidetracked or busy (despite only 1 other customer). She poured his beer. When we got check, she had 3 beers on it. My husband politely tried to correct her & she argued with us. She did correct it but then never said a word to us, even when we left. We are honest people, and would not cheat a small business like that. Especially with...