McDonald's — Restaurant in Nashua

This is a 2 for 1 special review and I will give you what is posted. So let's try to get to the point. Let's talk about the past. The Pandemic was the get-all of many people and companies. The $1.00 drink of any and all sizes is great, if they charge you the price that they post and advertise. This was not the case here. Posted and charged that way most of the time. The reason was the price has changed and it hasn't been updated on the menu due to the Pandemic. 5 out of 7 times I would be charged more than the dollar it is supposed to be and the excuse was put into play. The only thing that I wanted was to get one straight answer. Well enough about the past.

Fast forward to the present. Went and had the opportunity to get a good deal. It was 2 McDoubles for $3.50 (mix and match) and 1 drink for $1.00 x 2. So 2 of us eat for around $6.00. Saw also buy 1 Quarter Pounder at the regular price and get a second one for $1.00. Went with the Quarter Pounder deal. $6.19 for one and $1.00 for the other. Wow!! Made me realize that I made a huge mistake. $3.50 compared to $7.19 for the burgers. Now let me say that the Quarter Pounder is not in the same class as the McDouble. It was great tasting and by far the better burger. Now I am going to get to the point of their failure. I waited in line for both windows and then was directed to wait in space 1, oops space 2 is better than space 1. Space 1 aka Pondville (it was a huge puddle with grass trimmings, small pieces of trash, and other things) was not going to be where I moored my boat, I meant park my car. For some reason they had never made our food. They were standing around talking and I was sitting in on the conversation in my car at window 2. It's now over 10 minutes and I'm astounded with what I have been seeing and hearing. I get a little, "Sorry for the wait", and I just noticed they stole about 1/3 of an hour from me. Not sure why they didn't make it to begin with, but I would have made it right by accepting the mistake and asking what I could do to make sure you were satisfied with the way the mistake...

Kudos to the manager on duty around 2:45pm on Sat September 3, 2022 at the 3 Northeastern Blvd, Nashua, NH 03062 store. I was in the area to move all day and I stopped here for lunch. While I ordered at the kiosk, I heard the manager directing her staff through several issues at once with which all restaurant managers these days are famaliar - being under staffed, trying not to let customers down, planning breaks, and sudden call outs. I prepared myself for a long wait, which was welcome seeing how I was exhausted from moving. When my orange juice was served to me in less than a minute, I was pretty grateful. Moving for 4 hours straight makes you pretty thirsty. Then when the manager came to serve me my meal 30 seconds later I was impressed beyond words. We chatted briefly but I didnt catch her name because I didnt want to intrude on their flow, but I really wanted to leave this review the whole time I was eating because I was so glad I stopped here. She was 100% in the zone, knew exactly how to steer the ship, and managed her staff with excellence all while under the enormous pressure that only other restaurant leadership can seem to appreciate these days. Please be kind to our restaurant workers! Even if there is a wait, you still have your food faster and with less effort than if you had to shop for groceries, cook and clean up! :-) 10 star service, and the food was fresh. I hope she gets promoted soon,...

Placed a mobile order around 10am for a MEDIUM iced coffee and a sausage egg and cheese McMuffin. Came through the left lane and sat there for a good minute or so before another car pulled up. That car had their order taken first and then we sat for another minute or so before someone took our order. We were pulled up into the reserved drive thru spot for a drink and a sandwich where we waited for another 10 minutes. They finally brought out my coffee five minutes later and my coffee was wrong. I asked for a medium and was given a small. I also specified NO ESPRESSO and was given an espresso. The coffee was basically sugar. My fiancé didn’t get his sandwich until ANOTHER five minutes later after the people beside us got their giant bag of food and they pulled beside us after we pulled in.

I come to this location because I’ve had bad experiences with the E Hollis location. But there’s no reason for me to wait 15 minutes out of my morning for a drink and a sandwich when people in front and beside of me got their big bags when they pulled in after us. I work in fast food, this isn’t how you run a business. And the rude customer service for sure isn’t helping the case. If I hadn’t placed a mobile order, I’d of left....