Starbucks — Restaurant in Natick

So I get that during pandemic things have changed, sometimes you have to wait a little longer with our orders, I get that. I was in this location today and I remember holding the door for a young lady. She went ahead and ordered her food and then I ordered mine, Caramel Frap and a cold brew black. The cashier proceeds to help the barista and prepared her order, the young lady was in and out in 5 minute. I myself waited and waited as I watch people steadily come into the location, another woman who had a mobile was getting her drink made as with other various mobile orders. In total I was waiting for about 10-15 mins and was in a bit of a hurry to get back to work. I walked over to the cashier and told her I was in a rush but she didn't offer to speed up the process or re-assure to keep waiting, I was refunded and sent on my way. I guess my business here...

I work at the wellesley-natick veterinary hospital which is pretty much next door to this Starbucks, so I’m here very frequently. I just want to say that the entire staff is always so kind and friendly. I called from work the other day and asked if it would be ok for me to walk over and pick my order up. Not only was I told this was fine, but the barista by the name of Skyler walked over and delivered my order right to my job. I am so grateful, you guys are awesome! True heros making my job more tolerable through the...

From my goto place, to I'll never return.

I usually enjoy visiting the Starbucks drive-thru at Natick, but I had an experience today that I found concerning. After placing my order, I noticed an employee wearing a pin that I felt was inappropriate for the workplace. While I respect personal expression, there should be guidelines for what is appropriate during work hours.

I hope management can address this to ensure all customers feel comfortable and...