Alexander's Pizza — Restaurant in Nevada

We’ve been loyal customers of Alexander’s for years—ordering consistently 3–4 times a month, usually via Uber Eats or Grubhub. Since those platforms don’t allow us to add requests for extras like ranch, we were excited to finally order through Slice, where we could customize our order more easily.

Unfortunately, our experience last night was incredibly disappointing. We ordered a 2-liter Dr Pepper (Order #13xxxxx79, Sat July 26 at 9:29 PM) but instead received Coke, which I cannot drink due to it causing severe stomach issues. We immediately contacted Slice and sent photos clearly showing the incorrect item. At the time, they said they were unable to reach the restaurant but would follow up in the morning.

When we didn’t receive any follow-up, I contacted Slice again and was told the restaurant was sorry but refused to authorize any compensation or refund, despite the mistake. Slice emphasized that the funds go directly to the restaurant, and only Alexander’s could approve a refund—but they refused. I have screenshots from both chat conversations with Slice to confirm this along with screenshots of my order.

I also attempted to contact Alexander’s directly and was told the manager had just left. When I was trying to share the situation and that they were losing a long-time customer, the female who answered the phone put me on hold, then not long after the call was disconnected. At this point, it feels like that was done intentionally.

This wasn’t about a $3.99 soda—it’s about how a business treats long-standing customers when they make a mistake (or any customer actually whether it’s their first order or 100th). A simple acknowledgment and refund or credit would have gone a long way as this was your mistake. Instead, the poor handling of this situation has cost you a loyal customer (which in the long run you probably...

This place used to be good place to order for my family but the last 2 orders have been a nightmare. First order took over 2 hours and I let this slide. Second order my wife and I went through hell. First the order was just under 3 hours late. Second the food was ice cold. Third we called to get this fixed and compensated for our wait and food being cold but was hung up on so we called again and got hung up on again called a third time the girl working there said to call back tomorrow to speak with manager. So my wife calls in the morning and the same girl answers and says the manager still isn't there and they she should call Slice app. She calls Slice App and they say she needs to talk to the store which we already did. Slice app calls the store and says they can't do nothing about it because we didn't contact them the day it happened. Which was a flat out lie because we did call 3 times where she proceeded to put us on hold which resulted in us being hung up on. At the end we were told we would 15% off next order which wasn't acceptable to us because we plan on never ordering from them again so they give us 15% of our money back from our order. This place has went completely down hill and I recommend they be removed from the Slice app because you don't need businesses they don't know how to claim up to mistakes and treat their...

We have dined at Alexanders many times over the last few years, but we are done. We do like the pizza, it offers a unique taste over other local pizza joints, however the counter service is horrendous. Just about every time we place an order, they screw up something, and when confronted about the issue-they are unapologetic.

The price for the same order seems to change every time, and the counter staff seem to enjoy nickle and dime'ing their customers to death. Recently after buying some garlic bread to go along with my near $30 order, I looked in the bag and their was no marinara sauce. I asked the woman (after already paying for my bill) where's the marinara....She replied "that's 50 cents". First, if you charge extra for these things (And why would you, other restaurants include a cup of marinara at no charge?!) then you need to let the customer know up front, before they pay for their order!!! When I asked again and mentioned that I just dropped $30 for my order and she couldn't include the Marinara sauce...I received a sterner, nastier "YEAH, IT'S 50 CENTS!

No problem Alexander's... Keep your marinara sauce-50 cents just cost you a local customer who has been dining with you for years. Newsflash-there are plenty of other pizza joints in town, one just around the...