Bighorn Grill — Restaurant in Nevada

I was not impressed by their service. I had ordered my meal before my 2 other family members, and when they got their meals before I did, I wasn’t super worried, however, after maybe about 20 minutes pass by i realized maybe they didn’t see my order number on the table. I go wait in line again and when it was my turn I asked if my food was ready and the girl told me, “ I wouldn’t know, you would have to catch the server to tell you how much time is left for your food”, okay very helpful 🙄, so now I’m playing catch and trying to find a server through the restaurant and when I do I asked if my food was ready by chance (since again, my other family members got their food before me and we ordered similar items) the guy this time tells me “the food comes in the order it comes by”. Now at this time I was left in awe at the terrible help I was given for my missing item. I sat back down at my table, with my order number still, and that same guy comes up to me and says your food order wasn’t placed in the system what did you order. I told him my order and he leaves, now maybe 2 minutes afterwards a different server comes up and says the same thing, and asked me my food order and takes my order number. At this point my family had finished eating and I’m debating on even waiting any longer since after all that my appetite was going away. By then I waited 30-40 minutes in total for my food to actually arrive. The server brings me my food and says “if you want to speak to my supervisor he’s here and you can ask for a refund if you want since you waited long for your food”. I also asked for no onions in my burger, but still got onions. I didn’t want to waste more time there since my family had been waiting for me to finish my meal, so we left. I’m just disappointed at how this went. We had friends join us later and the same happened to them, they ended up having to go up and ask for their food for it to be brought to them. Please do better next time. Otherwise the food was...

This restaurant charges exorbitant prices because they can. Being located at a ski area in a remote location puts them in the same category as an airport restaurant that has a captive clientele. The cost of the food is in addition to the five dollar fee for parking.

It also seems the service is quite slow, especially since there was only us and one other customer at the time. There is nobody designated to take orders, you have to stand around until one of the cooks decides to talk to you. The terrible music being played in the kitchen makes the process unpleasant.

On the plus side, the taste and quality of the food is quite good. Also the busboys are very friendly...

On Sunday, August 4th at 2 pm, my girlfriend and I ordered food at Bighorn Grill. The waitress called our number wrong and took the food back, bringing it to us colder. She also brought us warm Pepsi in a bottle. When I asked for a glass of ice, she rudely said, "I don't have ice; you need to get it from the cashier." The line at the cashier was long, so I had two choices: leave my already cold food on the table and wait another 10-15 minutes for ice, or have my hot Pepsi in the bottle in the heat of summer. The service was terrible, and we didn't enjoy our cold food with warm Pepsi because the waitress wouldn't do the bare...