Subway — Restaurant in New Baden

A few weeks ago, I placed an order via the app. I showed up there and they had given my order away to the wrong customer. Today, I ordered via the website, because the app wouldn't work. Then the website wouldn't complete. Go in there to pick up the order after 15 mins, and the sandwiches weren't even started. She was telling a few others the toaster wasn't heated up and it takes awhile. There was another lady wanting curbside, as it states on the door. She told the lady they don't offer curbside. So, now my sandwiches have taken an hour because your microwave sometimes works and your toaster isn't heating. I was understanding on giving my food away, but waiting an hour for sandwiches and not having proper equipment, when it is known to not work... is a disgrace! It's also a disgrace to advertise curbside...

Ordered a Chicken Bacon Ranch and told them I didn't want it toasted (meaning the bread). They didn't heat anything. They slapped the chicken and the bacon on the bread without heating it up. I tried to clarify what I meant by not toasted but the only two young workers that were working were more interested in talking to each other than listening to me. The chicken is rubbery, cold and chewy and I wasn't even going to try to eat the bacon because it looked raw. Either these two weren't trained correctly or didn't pay attention at all when they were being trained or both. I HIGHLY RECOMMEND YOU CHOOSE AN ALTERNATIVE...

Went to pick up my online order, not even started. The “Manager” said she called me, no missed calls. Out of white bread. At first I was told 20 min, then the manager said it would be an hour an a half. Not a lot of bread left either. Out of veggies…..hand carrying veggies from an unknown source (my view) to my sandwich. FYI that’s a huge no-no in the food industry. “Manager” not helping. This place used to be so great. Now every time we go something is broken, missing, or not there. And the “Manager” told me “Well if you don’t like it, you could just...