Capones Hideout — Restaurant in New Berlin

It had been several years since we've tried them so I thought they were due for another try and I'm really glad I did. Ordering pizza to go at 5pm on Friday night I expected them to be busy and they were. Had to wait several minutes on hold to place my order, I could hear her dealing with customers in person while on hold, but she got back to me when she could and I was told 35 minutes and it would be ready. I live really close, less than a block, so I did my best and gave them 25 minutes before I went to pickup. I was third in line for pickup but she was pretty efficient and checking the time it was still under half an hour but it was fresh and ready to go. I like thin crust, which they offer, but I don't like it crunchy so I'm used to be disappointed when I do try thin crust. I was extremely happy to not be disappointed but instead I had a thin crust pizza that wasn't hard like a cracker but baked to delicately toasted perfection. They have allot of good looking options for specialty pizzas and the cheese sticks were pretty good too. This was like a different place from my previous experiences, fast, friendly, and really good. I can't think of any pizza in Springfield or Jacksonville that...

They were not busy at all and we waited almost 10 minutes to even get approached by our server. We didn't get to place our entree order until they brought our appetizer to the ale.. the app of toasted ravioli was very good.. my Capone burger was dry and not great. The bacon cheeseburger we ordered had 1 piece of extremely undercooked bacon and a tomato thicker than the whole burger on top of a dry burned burger. No Silverware was ever given to us. No refills either.. the server never even checked to see if the food was good after it finally came.. I was excited to try this place... Very...

Buyer beware. I've not had worse service at a sit down restaurant ever in my life until tonight. 6 people in our party. 5 had dinner. I never was served mine...even after being there for 90 minutes. Even the other staff couldn't locate our waitress when asked. Then when I asked for the check, no suprise it wasn't split correctly. Drinks stayed empty more than once. Even had to ask for silverware. The waitress even said the salads weren't made correctly when she brought them to the table....