Richards Restaurant - New Haven,IN — Restaurant in New Haven

I understand that there is a lot going on right now because of covid... But it's no excuse for the service or lack of... We sat in there for over 15 minutes without one person coming up to us... I would have been just fine if they would have communicated and said hey we will be right with you or I'm sorry we're behind right now but we know that you're here... Anything at all... but not one word until we got up to leave and then she addressed us and even then it was I was going to be over there in a minute...so we sat back down and waited for another five minutes before we was asked what we wanted to drink... I understand that there's not a lot of staff at the moment but we seen multiple people walking around this really needs to be addressed... I've had issues with this restaurant before because of them treating people like that...Yes the food is good but when you have a restaurant treating you as if it doesn't matter whether you're coming to them or elsewhere... Eventually people will start going elsewhere... So if this place doesn't want that then they need to start talking to their employees and acknowledging how they're actually treating the customer... compared to how they think they are...

I have been coming to Richard's Restaurant for almost 50 years. And no I'm not retired yet! LOL Anyways this restaurant was the first place I tried Biscuits and Gravy (I was 4 years old) and I have loved it ever since! I've lived in Florida since 1979 but every time I come to Fort Wayne I stop in for breakfast. This particular location always makes my breakfast ON POINT! Light hash browns are light and crispy hash browns are dark. The biscuits and gravy are fresh and homemade and have stayed the same since I first tried them. I have had biscuits and gravy all over the US and these are unique with a different flavor and sausage and I absolutely love them. Simple but perfect. When I come there are usually so many regular customers there (I usually sit in their seat - oops) and I understand why. I also usually call ahead the day before and have a Rhubarb pie ordered to take with me. Richard's is known for them and my family loves them. Though several locations have closed over the years, I hope to keep coming back here for...

First time going and sadly disappointed. My husband and I met for lunch. Food was great but service wasn't. Older crowd and quiet clean environment. Waitress was timely, short and to the point which is fine but after we placed our orders, waitress came back with food and the check and then never saw her again. We wanted to try the great cheesecake I've been told about, however was ignored as 2 waiter & waitress walked around us often never making eye contact. Felt quite unwelcomed. When checking out bare minimal interaction almost like she didnt want to speak to us? I brought up missing out on dessert because we never got checked on which she excused away by the "large party" in the back. There were 3 small tables occupied if you count ours and several employees. Guess we'll find another lunch spot! Wish service was as good as food. A smile and a good experience goes a long way if you want...