Taco Bell — Restaurant in New Haven

WARNING TO ALL!! Please read to the end! This place is getting reported for fraud… Me, my wife and my son stopped to order through drive-thru, was greeted by female voice was told there was “no beef”, then a male voice came on to say there was “no beef”, we had to order chicken or steak. So, we ordered the 3 Doritos taco meal (steak), the 3 soft taco meal (chicken and upgraded to supreme), the Crunchwrap meal (steak and the extra taco also steak and upgraded to supreme) as well as 3 orders of cinnamon twists. Total due was $38.96… alright… while waiting in que to get to the window, I commented to my wife, guess how Taco Bell boosts steak and chicken sales? I said, tell people there’s no beef. Proceeding to the window, I handed my debit card, and was returned with no receipt, and given our drinks and bag of food.. after pulling forward, we checked for correct order. Well, it was missing the Crunchwrap, and none of the tacos were supreme. So, I drive all the way around, told the “male voice” the issue and was told to continue to the window. While waiting at the window for the Crunchwrap, two of the employees decided to engage in a sword fight with broom handles.. to the main point, after receiving the Crunchwrap and another “supposed” supreme steak taco, we proceeded to our room at the Holiday Inn a mile away to eat. Once my wife opened her “correct order”, we realized not only were we lied to, but probably everyone that night… there in front of us was a beef, not steak, Crunchwrap and taco!! I drove back to the establishment, went inside to speak to the female manager, who insisted she was “in the back cleaning” the entire time… told her how everything went down including not getting a receipt, one of the male employees asked me if I asked for a receipt, I asked the manager if I needed to ask for one, to which she replied “no”, the sword playing “male voice” vehemently stated he “didn’t charge for steak and chicken”, but when the manager said she’d give me a total refund and rang it all back up as “all beef orders” because they said they did have beef, it’s total was only $29(and change), I said it’s already been recorded at my bank and that’s what I expected to get back.. the “male voice” asked if I had a receipt to prove it.. I told him we covered that, but I could show him my account transaction… at which time I can only assume the manager knew something was up and might get in some sort of trouble… she gave me a full refund and apologized profusely… I’m still going to report this to higher authorities..video was taken and can be made available...

A couple of nights ago my husband and I stopped at this Taco Bell to purchase 4 Dorito tacos for our grandsons who are only 7!! They had their hearts set on these specifically!! We just happened to be near this location, we live about 25 miles away from this particular Taco Bell... Anyway we got all the way home with the order and went to grab what we thought were the tacos for our Grandsons and to our surprise we ended up with some sort of nachos and a burrito of some type!! Needless to say our grandsons were very disappointed so we ended up having to get them something else to eat!!! My husband tried to contact them for several hours to make a complaint about it and when he finally did reach someone, they Apologized by saying that basically they were understaffed and that was the excuse we got for getting the wrong order!!! Well that's no excuse and it's not ok!!! Not professional at all!!! They should be made to double check their order before handing them to the customer it is not the customer's responsibility to make sure they have the right order!!! I don't know how you stay in business if you mess up like that!!! I mean we live too far away away to turn around and go back the 25 miles or so to get it taken care of!!! And what if we were from our of state!!?!! We will NEVER go back to this Taco...

I only go to the store to recruit a young man that honestly deserves to work for better human beings.

The management is surly I imagine the owner is shall we say.... Unlikely to be one of the pleasant wealthy people.

How in God's name do we allow places like Taco Bell and McDonald's to exist in the United States and employ hundreds of thousands of people without a union?

Think about what we're teaching young people who work there....

Here's your wage, but it wouldn't be enough to live on even if you were working 50 hours a week.

Here's your manager, and she'll teach you how to be impossible to deal with for example, when serving Frozen or overcooked food.

Why don't we all just join in and hire everybody that ever tries to work for places like this?

That would be good for the community, that would be good for local restaurants, and good for the world.

No more multinationals treating us like we are slaves.....

That's the Indiana I want.

But on a positive note the quickie mart it is attached to is one of the finest.

So stop in the Kwik-E-Mart, buy a bunch of stuff, and then wander into the Taco Bell and see if you can recruit away some of the young...