Cake Box — Restaurant in New Hope

We have been ordering cakes from the cake box for years & have never complained or had a negative experience, in fact the cakes have always been cute and creative. However, I ordered 24 chocolate cupcakes with white frosting for a birthday party this weekend. I asked if they could do little animals on top because the theme was a petting zoo. I was told that they could do farm animal picks with “sprigs” of grass. Sounded cute so I agreed. Upon picking up the 24 cupcakes which cost $60 (was expecting perfection at that cost) I was shocked to see that all the cupcakes were spray-painted green and looked like leprechaun cakes. Most definitely “not” cute or appetizing! 😬 I didn’t want to make a big deal in front of the little girl with me but, the gentleman that helped me even said are they OK? When I asked why they were green when I ordered white frosting… He said; oh there must’ve been a misunderstanding regarding the spray painted tops. I took the cupcakes because I did not want to disappoint the little girl with me and called later upon returning home. I was very polite and told them I was disappointed and asked if they could do a partial refund because of their mistake. Basically, this is what they said to me; that “I” ordered them that way (a lie)...That they could give me a $6 Refund(whoop te’ de) that’s the charge of the icing, Or I could return all 24 cupcakes and they would redo them (no time for that)! If they were willing to do that, why not give a greater discount? My expectation was for them to at least say I’m sorry how can we make this right? Nope, they were rude & didn’t care that I was unhappy. I was a loyal customer for years, but, because of their lack of customer service I will never purchase another cake from them again. (Sure wish I would’ve taken a picture of those little...

I came into The Cake Box on May 8th (05/08/21) to place an order for July 3rd (07/03/21). I spent a total of $87 dollars on one half sheet cake and 12 cupcakes. I paid and went about my day. They called me on June 22nd (06/22/21) and told me that they will be closed the week prior to the date I placed to pick up my cake and that I could pick it up later in July between the 26th-29th but if I wanted to still get the cake on July 3rd I would have to give them an extra $20 for them to send an employee in for 5 minutes to give us our sweets. I gladly went back and got a refund of $77 dollars. They kept $10 dollars because I canceled on them for their inconvenience. They would’ve made the cake on June 26th (06/26/21) then kept it in their freezer for 7 days. No way I was going to spend $107 for 7 days worth of frozen sweets. As a business they should’ve ate that $20 dollar cost but they didn’t so they have now...

Wow! This place surprised me with the quality and taste they put into everything they make. I bought a birthday cake and cupcakes after hearing about how good they are. They didn’t have to put me on some order list, I just walked right in and bought a premium cake and a dozen assorted premium cupcakes (assorted in order to please everyone’s different favorites). At checkout I couldn’t pass up the tempting butterfinger cookies cause they looked so perfect. They tasted as they looked, perfect. After how fast that cake was consumed by the party guests, I went back and got another cake just for my household to have to ourselves. I would urge anyone to buy what intrigues them because they won’t be disappointed in the slightest. 5/5 Stars without a doubt....