Wendy's — Restaurant in New Lexington

Food was great! I got the spicy chicken. Love those from here! My husband got the 2 double cheese special ordered as always anywhere we go...cheese only. they served it just that way for him! N the order was correct!We went in to order bc it wasn't busy at all. went to bathrooms..fairly clean. Went up to order n decided what we wanted in like 2 mins. We waited at least 5 mins B4 a young man told us he would be with us in just a couple of mins. We politely said ok. He finally came to the register approx 5 later. He was in the back doing something but what when there was no one inside the restaurant to order n very few in the drive threw! We asked about cheese sticks or any jalapeno poppers. N no they had neither one..only fries. Disappointing. I think these items would be a good option for their menu! He took our order which I thought was reasonably priced. We then waited another 15 mins for our to go order! I thought Wendy's was considered a fast food restaurant! Well wasn't very fast that day. But the cashier was very friendly that was a big plus! My opinion with us being the only customer there. This should had been a fast grab n go but ended up making us later for our visit n arrived 30 mins late! Very disappointed! I hope this helps in getting better employees n possibly more training. N better management. I hope this helped others planning a visit there. We go to fast food restaurants on a daily basis n always on the go so it's highly important to us to have...

NO STARS. Just went through the drive thru with multiple coupons for Free Frostys, & 2 discounted Kids Meals. I was charged for 3 kids meals instead of 2, when I asked for 2 Kids meals and a Junior Bacon Burger by itself. All 3 of the kids meals Fries were SUPER Salty, Black & Hard, the Burgers were Rock Hard, the Burger Orders were Wrong, no Lettuce or Tomato, no Bacon on the one. And the Salad Ordered did NOT have the Blue Cheese Crumbles even though it was expressed 4 times that YES it was wanted, and the lettuce was Slimy. We were made to pull forward to wait on this Order. We were in a rush with groceries and did not check the order prior to leaving as we THOUGHT with the time Spent waiting on the order that they would’ve ENSURED it was Correct. It should’ve been Hot, Fresh, & CORRECT. THEN when I called to speak to the Manager, the phone was picked up & no one Answered. I was hung up on. THEN when I called back I kept saying Hello, to hear a Young Teen Male say, “They said hello” and then I was hung up on again. I called back a 3rd time and was immediately hung up on. And when I go to the Wendy’s website, nowhere can you file complaints. So, that will be the LAST TIME we purchase food at your shitty establishment. I DO NOT RECOMMEND EATING HERE or McDick’s Across the Street! BOTH are Horribly Run with incompetent Employees who cannot be bothered to Ensure people’s Meals are Accurate nor Fresh. As a Former AM for 2 Restaurants, this is ABSOLUTELY...

This place is straight out of the horror movies and I just don't get why. They have a decent staff seem to be respectful, nice, and hard working, but honestly I don't think they have anything to do with the disaster that's enveloped them AKA Wendy's. I cought a brief second of the GM and her helper that were in town and it automatically clicked heirin lies the true problem. She was a wolf in sheep's clothing for sure she was dressed up and had a good demeanor but the second my worker asked her a question about the fountain drinks she went off and snapped on her I felt so bad about it and embarrassed for the employees to be belittled by the GM for asking a question what a misplaced talent that GM is I'm telling you she'd make a cold blooded killer think twice about stealing an example sugar packet and that's exactly what she ought to be doing is rustling up inmates because she treats her staff lower than one and then blatantly leaves that certain Wendy's low on product, staff, moral, and cleanliness it's a shame I could run it from my couch in Crooksville 100% better it'd be like night and day! Fire that GM like yesterday Wendy's and get someone from around here that has a little respect for the area for...