Dairy Queen Grill & Chill — Restaurant in New Mexico

I'm sitting here in my car right now in total shock about the items that I just consumed in your store. The sign reads: "happy in a cup." But all I can think of is how full my cup was of depression.

The best part about my experience tonight was being able to utilize the Restroom facilities due to the fact that I had been holding my bladder for approximately 17 hours. After 5 visits to the young lady at the cash registry, my order never became the item I ordered. To this very second...I'm confused about what I ordered. One minute there was cookie dough. The next there was no dough but tons and tons of chocolate Ice cream (I ordered vanilla). The next time I went up there was the no ice cream and only small chunks of chocolate. And by the time I got my order during the last attempt, I had received the very same wrong item that I had been given at the beginning of my order 45 mins prior. Tonight was going to be a very special evening with my soon to be bride. After hours exploring the nearby scenic routes of the reservation, we approached your Dairy Queen with high hopes. But we are leaving tonight with broken hearts, unmet expectations, and a mouthful of depression. I don't know what else to say other than I grew up in Texas and always had Dairy Queen, but my entire world has been turned upside down-similar to the melted blizzard that could not be turned upside down due to the poor combination of mixed up ingredients and lack of customer service at your location. The next time I come back I'll stick with only using the restroom and saying hello and good bye. This is why I...

I'm really trying to figure out why people even eat here. I recently ordered a $5 lunch only to be served a deluxe burger with no as tomato(officially described by Dairy Queen as"thick cut"), a pathetic amount of lettuce, and one measly onion. I called about my concerns and the owner's response was rude and uncaring. Despite the fact that there are a plethora of grocery stores nearby they want me to eat a fully paid meal with no tomato? Unacceptable. I have other stories from various sources who dislike the food and management at this place. The workers are always cheerful though. The only good thing about the store is the plain...

If I could do zero stars I would. Went by last night around 9 in drive thru and they said order taker will be with us shortly. There was absolutely no one in the restaurant when we pulled up in the first place. So we waited and waited even said "hello we're ready to order" still no one. Waited a little longer. Was there about 15 mins total because I'm a patient person. Well I drove around by the drive to window and there was a girl just standing there texting on her phone. Again there was no one in the restaurant. I don't think I'll be going to any DQ in the future. This would be the 3rd time a DQ employee was just standing there...