Dairy Queen Grill & Chill — Restaurant in New Middletown

We visited this evening at 8:27pm. Almost did not stop due to the street sign was off, the lights in the restaurant were off, and the drive through sign was off. We pulled through the drive through, decided to try and order. and were immediately greeted to take our order. My husband mentioned the store looked closed - "are you open" and the response was "yep, we close at 9pm". Our order was taken fairly quickly. We were the only car in line, until we moved to the window. Another car pulled in behind us. The window interaction was another story. It took just under minutes to make and present a small blizzard with butterfinger and chocolate chunks, along with a chocolate dilly bar. The blizzard did not have any butterfinger or chocolate chunks. My husband asked for toppings to actually be added. The young man did honor the request and was respectful. It appeared the employee was digging for toppings, as if everything was put away. It was suggested to the young man that it appeared he and his coworker were attempting to deter customers with all the lights off and that is not good for business. The young man remained respectful. We drove off. We have had good service and good food at this store many times. The crew working tonight has been observed in the past as not being fond of being at work. Perhaps the two should not be scheduled together?

We do have pictures of the store and property looking...

09/23/24, 6pm(ish) Tried to order a four blizzards over the drive-thru. The girl on the other side of the microphone / speaker was having a hard time understanding me. My daughter who was telling me what to order didn't help matters as she kept changing her mind mid-ordering. The handwritten sign stating chocolate ice cream is out until further notice also didn't help, forcing changing of plans. The girl took my payment and handed me the receipt. I read it and saw issues, so I got their attention. She saw me but nudged a young man with long hair to come talk to me: it looked like she was done dealing with me, as she seemed super annoyed (I get it, not completely her fault). Guy goes over the receipt and we realize a couple of issues, both which he made it clear they were going to correct it (add mint to ice cream because it was not marked it was mint despite me saying that correctly over mic). Blizzard cups were very messy with ice cream. Guy was very good in apologizing about the confusion with ordering. I was gracious as well. Come home to find out there's no mint, and they could've put choc syrup in vanilla to fake choc flavor but did not (wife said so, apparently she does that with them all the time, but it was not offered to us as an option). What annoys me was the fact nice guy said they were going to take care of order errors, but did not: don't make a point of promising something then not...

The DQ in East Palestine is horrible!!!!! They hardly ever get my order correct!!!! Or the food is cold by the time i get home and i only live 3 blocks from there. Also they need to start weighing there banana splits as i have got banana splits and the curl on top isn't even above the dish. The curl at top should be touching the top of the lid and it isn't . i have tried to call them when my items r incorrect and thats a waste of my time. As there is always a fax and can't even talk to anyone. Also they close and are out of the parking lot way before 9:30pm. Iv wanted to stop on my way home from work and its only 915pm and they r closed and everyone out of parking lot. They need to have employee meetings monthly and get things straightened out. Im not the only one in EP who feels this way i have had lots of people complaining about everything i have listed in this post. The bad thing is we love DQ products and its more convenient having one right here n town but they need to get there heads out of there butts and start paying attention to the above complaints. Im surprised they r even still in...