Subway — Restaurant in Newark

Sunday June 22, 2025 It was around 6 pm, I ordered a pick-up online for 6 footlong subs. As soon as I hit the "Pay & complete" to put in the order, I realized I didn't ask for it for Monday morning NOT Sunday night. Immediately I called the Subway...16 times...until they closed. They never answered. If they would have answered in the first or second call, I would have asked for them to make the order for the next morning. After a half hour, I thought, if they answered, I would ask if they could put it in their cooler and I would pick it up the next day. Monday morning I called the store after they opened. No answer. I thought I would go there and see if they put them in their cooler. When I entered the store there was a custome wanting to place an order but they were out of so many items he left without ordering. When I got to the counter I asked for a manager. The woman I was asking was the manager. I told her all the above and asked if they may have placed my order in the cooler. She stated they always throw them out because usually no one comes in to claim them. She also stated that I was not able to get my money back or a credit for another order. Since it was my error, I decided to order then so I could take them to my non-profit for lunch that day. They were out of so many items, it was impossible to order any of the subs I had previously ordered the night before. I was out almost $40 and empty handed. I left and ordered pizza for lunch. I will not go to this particular...

this is not a review, this is a reply back to Tiffany McCalister’s review. First of all we can not help that our toaster needed to cool down and you knew that before ordering your sub. 2. you said you had mold on your cheese? that was not mold. that is literally the peppers in the pepper jack cheese. we had got our truck that day when you can in, everything you had on your sub was fresh right off the truck. 3. you had called in about it and we told you if you had the sub we can remake it or give you your money back. we are not allowed to do either of those if you can not provide the sub, because we don’t know if you ate it or not. and we are not going to cover your food/money if you cannot provide the sub. It’s a policy we have to go by. 4. you said there was mold in the tea. that tea was made fresh that morning so try again. 5. you were quite literally hitting your weed pen IN the store. which is 100% not allowed you thought you were slick bc i was looking down. also you can’t say you’re “disgusted by the employees” when your attitude and actions are disgusting. make sure to provide more information that is correct before making a review full of lies hunny. also if our store makes you that disgusted don’t...

Had to make 2 trips just to get my dinner. The young man in there apologized for not reading the order when he made his version of what I ordered. I appreciated that. To make matters worse the girl that was working with him thought she would be cute and make me wait 10 mins for my sandwich to be made. I was the only one there at the moment. She wouldn’t help this boy who was obviously new and needed help. He needed to know where the lettuce was since he was out. She just decided that didn’t matter. At this point I am beyond livid. I gave her the evil eye and asked her to help him so I could get home once again with my dinner. After she rolled her eyes she went to help him. Finally after him looking at the receipt for a few mins I just politely told him I can tell you what to put on it. More than 10 mins later I finally get to leave. I was disgusted!!! All the ingredients were mixed in with the other ingredients and the store was a wreck. It has gone down hill....