Dunkin' — Restaurant in Newfields

I have been to this location quite a few times, and nearly all of them I have used the drive thru. When I have gone through here, I have always had something wrong with my order. My usual order is two blue raspberry energy punches with two plain bagels, one for myself and one for my sister. These items are fairly hard to mess up. I will order these items, and every time something is wrong. Once I was given two strawberry punches and one bagel. We had to sit in the line for twice as long while they remade the order, and they managed to mess it up again, giving me the correct drinks but an everything bagel instead of a plain bagel. They had to remake it once again before finally getting it right. I understand how they could have heard wrong at the drive thru microphone, but after hearing it in person, I was shocked that they had messed it up again. I expected a quick in and out, but it took nearly 15 minutes to get everything correct. The food itself tasted alright, I have definitely had better, but this was nowhere...

Bought a large black iced coffee for $3.90 and didn't even get a full cup. It was missing 1/4 cup or more and they refused to add any more coffee because it's company policy. Since I'm not getting half a cup of ice, I lose out on a full cup..? Dunkin has become such a joke. I'm paying $4/coffee at most locations and not even getting it filled up depending on where I go- some places will gladly add more (good customer service!!) & some nickel & dime you (they care more about $$ than you or your feedback). This is one of those locations. I used to work for dunkin & my managers would have never allowed me to serve customers something if it wasn't accurate or properly filled up. Most dunkins iced coffees are watered down hence why I don't get ice but it's a bit ridiculous that I can't get the same amount of coffee without ice. The coffee I got already was watered down, too, so if I got ice, it would have been closer to...

Chaos reigned at this DD! I placed a mobile order for a medium regular coffee and Maple sugar bacon and egg on an everything bagel. Standing in front of the pick up counter for 10 minutes I asked why so long! Apparently someone else had taken my sandwich. Never was my name or order number called out while I stood( first inline) at the pickup location. They remade my sandwich, I got in my car only to find out they made it on a croissant! Back into the store I go. Frustratingly showed them the order on my phone! It took 20 minutes to get my mobile order done correctly! I hope the owner sees this and gets control of...