Mama Rosa's Pizza — Restaurant in North Haven

When I tell you that my family orders from this restaurant 5 times a week, I'm not kidding you. Most nights we order the pasta fagioli soup, a few nights we add pizza to that, and couples nights we throw in a couple of burgers. I cannot tell you how many times my husband has to sit there and wait for food because they mess up the order, forget the order... who knows. We're very understanding and very forgiving. We're moving on after our experience tonight. We won't be coming here anymore. My husband places our order through Door Dash every single time we order. He did the exact same thing tonight. He bought the same soup, pizza and a double cheeseburger he's bought for weeks and weeks and weeks and weeks....I guess there was a price discrepancy between their menu price and the Door Dash menu price (must have been this way for ages, he's ordered this 100 times it's always been this price). Tonight they made him a single burger (based on price, not on actual item ordered) so when he showed up the order was wrong. That's insane to me!? Listen, the price is wrong. That's fine. That needs to be fixed. You make your 5x a week customer his order and let him know next time the price will be different. You don't make him sit there and wait around with the rest of the order going to crap because you want to nit pick 3 bucks. I ran restaurants for 20 years you don't treat your regulars like that. My husband says, "What do I owe ya?" The guy said, "just throw me 3 bucks." He doesn't have cash, just the card. He rings him up for $3.22. We're done. We're...

I've only written a couple reviews in my life and I wasn't going to now until I talked to the owner on the phone. It pained to me to even give it one star but there is no zero! This was by far the absolute worst pizza I have ever had. The dough was RAW. Not soft...RAW. There was hardly any sauce and the cheese had no flavor. Rather than just write a terrible review, I called the store thinking maybe there was a reason for the thing that was delivered to my door... the chef was out sick and they pulled someone off the street to fill in perhaps. Maybe they would compensate me somehow. They put the owner on. He didn't care about my horrible pizza experience. I didn't expect he would give me my money back when I asked, but he actually told me he would need the ENTIRE pizza back in order to do so. How, I ask you, would I know the pizza tasted like what I imagine an old worn shoe might taste if I didn't try it? My friend also attempted to eat a piece. We both threw it out. So, to get my money back I would have to retrieve the scraps from the garbage in the kitchen at work where everyone throws their coffee grinds and everything else. When I asked him if he ever got complaints like this he said NEVER as I was googling them. The first one I read was horrible! So much for giving a different pizza place a try - I'll stick to my usual couple in New Haven and I would suggest if you have a random thought to try something new, steer far far away from...

On one hand, the food is REALLY good. Their prices are a little higher than some other places in the area, but the good food quality and generous portion sizes for some things make up for that. The people working at Mama Rosa's are also REALLY nice. Unfortunately, Mama Rosa's is really bad at actually following customers' orders though. For example, if I order fried mozzarella without sauce or with the sauce on the side, the fried mozzarella is most likely going to be drowned in sauce anyway. This has happened dozens of times, regardless of whether it's an online order or via phone and regardless of whether the person taking the order gets it right because it is the people cooking it who don't read the extra instructions. Generally, if you notice the error before you leave (if you're getting takeout), they'll apologize and make it again, but if you don't notice immediately and they're closing soon or if you don't have time to wait another 15-20 minutes, it can be really frustrating. So I really want to give Mama Rosa's a better review, but unfortunately it's kind of a gamble every time whether I'll actually get what I ordered.

So basically, I recommend Mama Rosa's if you want exactly what's on the menu, but not if you need anything...