Amici Italian Restaurant & Bar — Restaurant in North Royalton

We started by wandering into the "Amichi restaurant and lounge" where we were eventually greeted by a gentleman who seemed completely annoyed that we were asking questions about the menu and seating differences between there and the "Amichi restaurant and bar". Apparently "they're the same but they are different" was the answer...okaaaay. We heard there was karaoke at the bar so we decided on going next door. Since we weren't allowed to walk through the restaurant to get to the bar because of "salt that may be on our shoes", even though if we were dining there the same salt would be on our shoes...but I digress. After walking with gorilla toes over the inches of ice on the sidewalk to the bar, stepping over a nice pile of vomit, we make our way to the bar where it was nicely decorated for Valentine's Day, but that is where the "nice" stopped. We had a party of 6, there were maybe 10 people in the bar when we got there. After seating ourselves, we pulled two 4-person tables together when the bartender/server stomped over and promptly grabbed the table and separated them without even greeting us or anything, just started pulling the tables apart, talking about a fire hazard or something. We were back in a corner not blocking any aisles or anything, but whatever. We had 3 menus to share amongst the 6 of us so we asked for a couple more when the bartender replied with "we don't have that many menus but I'll see if I can find some"...there were a total of about 16 people there. I got the chicken parmesan with spaghetti, which was actually pretty tasty, that's why this restaurant/bar gets two stars instead of one from me. I don't remember exactly what my wife got but it was cold and disgusting with slimy mushrooms and bread you nearly lost a tooth on, so I shared half of my meal with her. One of the other people in our party got the boneless chicken wings that made McNuggets look and taste like fine dining. I got beer, my wife had prosecco, but two of the other people in our party got Long Island iced teas that literally tasted like diet Coke and were just as dark. We had to question if there was even any alcohol in it. At the end of dinner we got our bill, ours came to a total of $66.42, and then there was a mysterious line on the bill called "auto" for $12.30 which brought our bill up to $78.72. I went and questioned the bartender what auto means, and he pointed a 5x7 notebook card that was on a placard when you first walked in, that a 20% gratuity is just automatically added on to your bill... and there's even a spot on your bill for "additional tip". This meal and service did not deserve a 20% tip, much less an additional tip. This meal and service did not deserve a tip at all. When you automatically add gratuity to a bill, it's no longer a tip, it's a service charge and it needs to be more apparent before you start to dine. We will NOT be back, no one in our party enjoyed...

The food and service were just ok. I was disappointed with both and would choose not to return in the future.

I had lunch there today with my two little boys who ate off the kids menu. As I am Italian and this restaurant is so close to my house, I really wanted to like it, having driven by it many times and wanting to try it out It would have been ideal to have a great Italian place close by to go to if my family wanted to eat out.

I ordered the Bavarian pretzels for an appetizer. It never came and I just cancelled it when the main meals came out. Although we were literally the only people in the dining room, there was a large party taking place in their party room, so maybe that distracted our server. Not a huge deal, but my kids were distinctly unhappy. My diet pepsi, suffered a similar service failure, as it sat empty for a long period and my server was busy elsewhere with the party. When I'm eating the ice I know it's been too long.

I ordered the fried chicken sandwich for lunch. The fried chicken lacked much crunch at all and was just plain bland, needing a lot more seasoning in my opinion to resurrect it. The worst part was the sandwich bun practically falling apart in my hands as I took a bite or two. There is nothing so annoying as a sandwich falling messily apart in your hands when it shouldn't.

My children ordered off the kids menu and got spaghetti and meatballs, and chicken tenders. They both liked what they got, mostly, but their orange juices were almost $4 extra a piece and were made like a mixed drink at a bar with nearly three quarters of the cup filled with ice. They both went through it. I asked a passing server if refills were free, though not our actual server, and she said no. I jokingly asked why there was as much ice in it as a mixed drink cocktail and was told "That's just how we make it." I asked if she put ice in her own orange juice at home and she said "I don't drink orange juice." Sigh, ok... Highly overpriced kids drinks with little actual juice in the cup, but ok.

With the exception of the spaghetti I didn't order any actual Italian food, so I can't speak to that food's quality, or how the service would have been without a large party distracting them, I can only speak to my and my children's lunch experience today, such as it was in terms of the food we ordered and the service we experienced.

As much as I went into this hoping for a great experience, I don't think...

We had heard good things about this place and wanted to give it a try. My mom called and made a reservation for a party of 6 about a week prior to this visit. Myself and 1 other person in our party arrived first, and we walked in and a lady greeted us and asked if we had a reservation. I said yes we did for 6. She said oh ok do you want me to take you upstairs? I remember my mom saying she wanted to sit upstairs so I said yes please. She then took us upstairs and left without saying anything. We were standing there confused and didn’t know if we could sit down anywhere. We started walking around and looking at the tables upstairs, and that’s when another lady came over and rudely asked us “uh can I help you with something?” I said oh we have a reservation and wasn’t sure where our table is at. She asked what the name is and I told her my mom’s name. She asked “did she just have a baby for the party of 12?” I said “no we have a party of 6.” She then said nope that’s not your table then. So I asked ok so where is our table? She said well we don’t make reservations for upstairs but you can sit at the bar. I was confused because how was the party of 12 able to get a table reserved but not us? We went over to the bar anyway. By this time the rest of our party showed up including my mom. My mom asked why we were sitting at the bar and I said that’s where the lady told us to sit. So my mom went over to the her and said that she had made a reservation about a week prior and it ended up being her that my mom spoke to on the phone to make the reservation. She said “oh there must’ve been a misunderstanding” and then just walked away and started talking to someone else. She then came back and asked my brother for his ID. He didn’t have his ID and he wasn’t even going to order a drink in the first place (mind you he’s 25 years old) And she said “sorry you can’t sit at the bar then.” Ok so you won’t give us a table that we reserved and now you’re telling us we can’t sit at the bar either? We were all pretty upset at the service by this point so we decided that we wanted to leave. Meanwhile she finally was going to clear a table for us but we told her that we were going to go somewhere else instead. She then rudely said “oh great!” And then shouted “nevermind!” to the guy that was cleaning a table. And they both started laughing at us as we walked out. This is how you guys treat customers? We ended up going somewhere else and will...